Enrolment Officer

**Do you take pride in helping others and providing excellent client service? **Keep reading to find out how this role may be a great fit for youWe are thrilled you have decided to explore a career with the BC Family Maintenance Agency (BCFMA). The BCFMA is responsible for supporting BC families by providing a free service to track and collect child and spousal support. We are passionate about what we do and the clients we serve and are proud of delivering exceptional service in a client-focused way.

It’s an exciting time to join the BCFMA and we’re looking for creative and passionate people to join our team. Not only would you be joining an engaged organization but you’d also get to enjoy flexible work arrangements, extended benefits and let’s not forget our awesome pension plan as just a few of the benefits BCFMA employees are eligible for. Most importantly, you would be making a difference in the lives of families in BC
**The BCFMA is currently looking for a permanent, full-time Enrolment Officer to join the team in our Victoria office.**

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What can I expect as an Enrolment Officer?*
You can expect to use your organizational, problem solving and communication skills to anticipate client needs and maximize professional client service. In addition, the ability to adapt to multiple demands and shifting priorities will contribute to your success in the role.

In our world, no day is ever the same, but you can expect a typical day to include some combination of the following:

- Prioritizes daily workload and files to be processed to ensure the enrolment function is performed in a timely manner.
- Listens well on the telephone and provides effective, proactive and timely two-way communication for everyone.
- Demonstrates self-awareness of personal responses to stress and stressful situations; sensitive and empathetic to needs of clients.
- Works independently and completes projects or responds to problems in a timely manner without constant supervision.
- Accountable for maintaining Program standards for all case activity.
- Ensures all forms of communication meet all privacy and security guidelines.
- Maintains current knowledge of relevant legislation, policies, and procedures, community resources, terminology and computer systems as they relate to handling enquiries successfully.
- Contributes to positive, respectful working relationships within the team, based on mutual support and encouragement, and identifying and helping to resolve problems both in the work itself, and interpersonally among team members.
- Readily adapts to constant workplace change.
- Participates in ongoing professional development opportunities and training programs.

**What education and experience will you need to be successful**
- High school diploma supplemented by post-secondary training and/or ongoing professional development would be considered an asset.
- Minimum two years’ experience in a customer service position in a regulated environment (such as banking, law, medical, education) would be considered an asset.
- A minimum of three years of related experience working in a team environment completing administrative tasks in a high-volume, customer-oriented environment would be considered an asset.
- Outstanding professionalism over the phone with the ability to deal with individuals in crisis or experiencing difficulty.
- Technology oriented with strong MS Office skills and the ability to master the essentials of data input, along with proficient keyboarding and mathematical skills.

The starting salary for this position is $39,273 per year. This is a unionized position and is covered by the BCGEU/BCFMA collective agreement.

**Salary**: $39,273.00 per year