Current jobs related to Customer Service Specialist - Langley - Formations Inc
-
Customer Support Specialist
4 days ago
Langley, Canada Total Power Limited Full time**Customer Support Specialist** **Summary** The Customer Support Specialist is a professional who excels in the coordination of activities to deliver excellent customer service. These activities include scheduling, excellent communication (with customers, technicians, and other internal staff), a sense of urgency, a high degree of organization to...
-
Service Specialist
2 weeks ago
Langley, Canada London Drugs Limited Full timeNot just a job a community a partnership a team You’ll experience them all at London Drugs. As one of Canada’s fastest-growing and most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer focused people to join our team! We currently have opportunities for: **Service Specialist** The Service...
-
Customer Support Specialist
4 days ago
Langley, Canada Apex Wireless Full time**APEX**is the wireless division of the Westlund Group of Companies and a dealer for TELUS. For 35 years we have assisted the growth of businesses in Canada. Our team is highly trained to consult, supply, and support multiple areas of a company’s business requirements. These range from supplying company Smartphones, Landlines and Internet services. We...
-
Customer Service Specialist
1 week ago
Langley, Canada EV Logistics Full time**Role Purpose**: To ensure the delivery of consistent operational processes and results across multiple regions / sites for a specific customer account. **Key Accountabilities**: Customer - Primary point of contact with customer in regards to operational performance (in conjunction with account manager) - Communication of Operational: Actions, Results, and...
-
Customer Service Specialist
1 week ago
Langley, Canada EV Logistics Full time**Role Purpose**: To ensure the delivery of consistent operational processes and results across multiple regions / sites for a specific customer account. **Key Accountabilities**: Customer - Primary point of contact with customer in regards to operational performance (in conjunction with account manager) - Communication of Operational: Actions, Results, and...
-
Customer Service Specialist
5 days ago
Langley, Canada EV Logistics | Supply Chain Full time**Role Purpose**: To ensure the delivery of consistent operational processes and results across multiple regions / sites for a specific customer account. **Key Accountabilities**: Customer - Primary point of contact with customer in regards to operational performance (in conjunction with account manager) - Communication of Operational: Actions, Results, and...
-
Customer Service Specialist
3 days ago
Langley, Canada EV Logistics Full timeHourly Wage $23.50/hour **Role Purpose**: To ensure the delivery of consistent operational processes and results across multiple regions / sites for a specific customer account. **Key Accountabilities**: Customer - Primary point of contact with customer in regards to operational performance (in conjunction with account manager) - Communication of...
-
Langley, Canada March of Dimes Canada Full time**Location / **Lieu: Langley, BC **Position / **Poste: WorkBC Career Coach, Customized Employment Specialist - Full Time **You’ll feel great about a career with March of Dimes Canada** At March of Dimes Canada, **our collective work matters**. As a leading national charity backed by a history of more than 70 years of impact, we’re dedicated to being...
-
Social Media
4 days ago
Langley, Canada Inno Foods Inc Full time**Social Media & Customer Support Specialist** **Key Responsibilities** The Social Media & Customer Support Specialist will support both marketing and customer care operations across Inno Foods. Responsibilities are grouped into two primary areas of focus**:social media and content creation** (~75% of role) and **customer support and community engagement**...
-
Customer Service Representative
3 days ago
Langley, Canada BMO Financial Group Full time6233 - 200th Street, Unit 9 Langley British Columbia,V2Y 1A2 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer...
Customer Service Specialist
3 weeks ago
Your people skills + our products = great customer experiences._
At **Formations**, we believe that exceptional customer service is more than just answering questions - it’s about building trust, solving problems, and making every interaction count. We're looking for a **Customer Service Specialist** who thrives in a fast-paced environment and brings professionalism, attention to detail, and a team-focused mindset to every task.
If you're organized, resourceful, and ready to support a growing distribution and manufacturing business - we’d love to meet you.
Location: Full-time, on-site, Langley, BC
What You'll Be Doing:
- Respond to customer inquiries across multiple channels with confidence and efficiency by providing product recommendations, technical information, pricing, or order status updates.
- Generate and manage quotes based on customer specifications and product availability. You'll ensure accuracy, follow pricing protocols, and seek approvals when needed.
- Process orders in our ERP system (D365 Business Central), from initial PO entry to shipment coordination, ensuring all customer and product details are correct.
- Coordinate closely with the warehouse and supply chain teams to verify product availability, schedule deliveries, and ensure accuracy in picking, packing, and shipping.
- Track and follow up on backorders, ensuring customers are kept informed and that delayed items are fulfilled promptly once received.
- Handle specialty requests, like coordinating made-to-order products, ensuring details are communicated and executed properly.
- Problem-solve issues such as shipping discrepancies, product returns, and customer complaints, always aiming for a positive resolution that aligns with our service standards
In an Average Week, You Might...
- Kick off Monday with a quick huddle to align on service priorities, inventory updates, and order timelines for the week ahead
- Respond to incoming customer requests by providing product details, creating quotes, and entering sales orders with accuracy and care
- Collaborate with Territory Sales Managers to support client inquiries, assist with RFQs, and ensure order requirements are met
- Coordinate with the warehouse to confirm product availability, resolve delivery concerns, and ensure timely shipments
- Process returns or adjustments, providing clear documentation and working with Finance and Supply Chain to keep records accurate
- Wrap up Friday by reviewing backorders, following up on open quotes, and preparing for the week ahead, ensuring nothing slips through the cracks
What You Bring:
- 2-4 years of experience in customer service, order processing, or inside sales (distribution or manufacturing is a plus)
- A sharp eye for detail; you're organized, accurate, and know how to keep things moving without dropping the ball
- Strong communication skills; written, verbal, and professional under pressure
- Confidence working with systems like Microsoft Office.
- A collaborative mindset; you enjoy working with different departments and supporting the team
- A customer-first approach; you listen, problem-solve, and deliver service that builds trust
Bonus Points
- Experience in the building materials or wood products industry
- Familiarity with order logistics, inventory coordination, or supporting outside sales teams
- Familiarity with D365 Business Central
Why Join Us:
- Be part of a forward-thinking company committed to** innovation** and knowledge sharing.
- Work in a supportive, **team**-oriented environment that values **respect, accountability,**and** communication**.
- Opportunities for growth and advancement within the company.
- Competitive compensation package with 100% company sponsored health and dental benefits
- A generous flexible benefit program, including options for:
- Health Spending Account (HSA)
- Personal Spending Account (PSA)
- RRSP contributions
Salary Range: 55,000 - 65,000/ year
INDLP
