Service Coordinator

2 weeks ago

Mississauga, Canada Lenworth Dock & Door Full time

The Service Coordinator (Service Quoted) works in a fast-paced environment with constant changes and reports directly to the Service Manager. The Service Coordinator’s primary focus areas are: coordinating efficient, profitable and safe repairs, effective internal and external communication and ultimately, increasing customer loyalty by ensuring all work is completed the “Lenworth way.”

**Regular Working Hours** - 7:00 AM - 4:00 PM
- Note - Hours may change to suit operational requirements.

**Responsibilities**

**I*. **Service Coordination & Planning*
- Manage Service calls - assisting with customer calls, enter into Smart Service, update schedules
- Review all job files thoroughly prior to scheduling - including reviewing job details, photos, purchase orders and ensuring the documentation provided is sufficient to allow for an efficient repair with mínimal site questions
- Ensure all material is ready in Lenworth’s shop prior to scheduling service repairs
- Coordinate all lifting equipment required to ensure repairs are completed safely
- Handle all warranty issues directly through Service Department - including dispatching the technician who did the initial repair and passing the necessary paperwork off to ensure it’s charged back to the OEM (if applicable)
- Communicate with customers regarding job status and scheduling
- Schedule all projects with customer’s - aim for a minimum of 48 hours in advance for large projects
- Assist the Service Manager with any escalated customer calls.
- Dispatch all urgent service calls within our promised 4-hour response time to Preferred Service Program customers
- Process and submit paperwork daily to the Accounting Department for prompt invoicing

**II.** **Quoting & Order Processing**
- Provide all service quotes within our mandated 48-hour turnaround
- Ensure quote formatting is consistent and professional
- Update quote statuses in the system
- Process orders, including material ordering within 48 hours of receiving approval
- Commit to weekly follow-ups on all outstanding quotes to increase close ratio

**III.** **Other Duties**
- Drive efficiency improvements - by ensuring projects are reviewed in detail, organized, coordinated and ultimately, delivered smoothly
- Provide technical advise and direction to service coordinators in relation to service repairs that require it
- Other duties as reasonably assigned

**Key Strengths**
- Minimum 3 years of dock and door industry experience in a similar role is required
- Technical ability across all product lines within the dock and door industry is a strong asset
- Great communication skills
- High attention to detail
- Comfortable working in a fast-paced environment
- Strong computer skills
- Extremely high level of customer service
- Team-oriented
- Positive attitude

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00-$65,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you currently live and authorized to work in Canada?

**Experience**:

- Service Coordinator: 3 years (preferred)

Work Location: One location

  • Service Coordinator

    7 days ago

    Mississauga, Canada Wilcox Door Service Inc. Full time

    **ABOUT WILCOX DOOR SERVICE** Wilcox Door Service Inc., a certified Aboriginal-owned business, is the industry leader in supplying, installing and servicing overhead doors, docks and gate solutions for commercial and industrial facilities since 1912. Our innovative and “green” solutions help customers cut operating & energy costs, minimize downtime, and...

  • Client Relations Coordinator

    7 days ago

    Mississauga, Canada Service Plus Aquatics Inc Full time

    Service Plus Aquatics Inc. is a rapidly-expanding, progressive corporation, devoted to providing exceptional service to the commercial recreational aquatic industry. Established in 1989, we are known for our leadership in design/build services, restoration and repair, and facility management, specializing in LEED design. Dedication, on-going training and a...

  • Service Coordinator

    18 hours ago

    Mississauga, Canada Combat inc. Full time

    As a member of our company’s management team, the service coordinators work to match clients with appropriate services. You will work with our clients and field technicians to provide quality and accurate service and to ensure we meet customer’s expectations. On a heavy customer service basis, our service coordinator is the initial contact for many of...

  • Warehouse & Deliveries Coordinator

    5 days ago

    Mississauga, Canada Service Plus Aquatics Inc Full time

    Service Plus Aquatics Inc. is a rapidly-expanding, progressive corporation, devoted to providing exceptional service to the commercial recreational aquatic industry. Established in 1989, we are known for our leadership in design/build services, restoration and repair, and facility management, specializing in LEED design. Dedication, on-going training and a...

  • Customs Coordinator

    2 weeks ago

    Mississauga, Canada RIGHT SERVICE RIGHT CHOICE Full time

    **Reports to**: Operations Manager **Employment Type**: Full-Time **Job Summary**: The Customs Coordinator is responsible for overseeing the customs department, ensuring accurate preparation and clearance of customs documentation, and managing all aspects of international shipment compliance. This role involves coordinating with customers, drivers, and...

  • Service Coordinator

    1 week ago

    Mississauga, Canada Empire Roofing Full time

    **Job Summary**: The Service Coordinator oversees the scheduling, coordination, and quality control of Service Projects. This role involves ensuring timely and efficient completion of service jobs while maintaining high safety and customer satisfaction standards. The Senior Service Coordinator will also serve as a mentor and leader for junior coordinators...

  • Service Coordinator

    18 hours ago

    Mississauga, Canada Northern Dock Systems Inc. Full time

    We are Northern Dock Systems, the industry leader in the sales and service of loading dock equipment, industrial doors and HVLS Fans (high-volume, low-speed industrial fans). At NDS we take pride in our staff - they are the backbone of all that we do - and as we grow, we are looking for talented additions to our team! Northern Dock Systems Inc. is seeking a...

  • Service Coordinator

    2 weeks ago

    Mississauga, Canada Guldmann Full time

    **Service Coordinator** The Service Coordinator manages the schedules and day-to-day operations of all the Technical Service Personnel. The work environment is fast paced and the Coordinator will need to be able to make quick and sound decisions. As a Service Coordinator, you will work with clients to provide quality service and to ensure clients get the...

  • Service Coordinator

    2 weeks ago

    Mississauga, Canada Guldmann Full time

    **Service Coordinator** The Service Coordinator manages the schedules and day-to-day operations of all the Technical Service Personnel. The work environment is fast paced and the Coordinator will need to be able to make quick and sound decisions. As a Service Coordinator, you will work with clients to provide quality service and to ensure clients get the...

  • Accounting and Client Relations Coordinator

    2 weeks ago

    Mississauga, Canada Service Plus Aquatics Inc Full time

    **_Salary Range - $45,000 - $65,000 per year_** **_ Service Plus Aquatics Inc. is a rapidly-expanding, progressive corporation, devoted to providing exceptional service to the commercial recreational aquatic industry. Established in 1989, we are known for our leadership in design/build services, restoration and repair, and facility management, specializing...