Bilingual Customer Service Representative

**About the Company**:
Canature WaterGroup is a dynamic leader in the North American water treatment industry. Partnered with one of the world's largest water conditioning manufacturers, Canature WaterGroup sells residential and commercial water conditioning equipment to Plumbing Wholesalers and Independent Water Dealers in Canada, the US and Mexico. Products are sold through our regional distribution facilities located across North America. The company focus is to provide ‘Exceptional Value’ to our customers by providing high-quality, innovative products backed with expert factory support in the most efficient manner possible.

**About the Team**:
We have a diverse team that shares a positive attitude, problem solving abilities, patience, teamwork and a dedication to superior customer service. This enables us to live up to our commitment to provide Excellent Value to our customers.

**About the Position**:
Reporting to the Director, Customer Service and Quality Support for North America, this position will work closely with our Regional Sales Managers across North America to assist with customer needs. This position works within a call centre environment in our office in Cambridge, ON and will take product orders from customers, discuss selection, pricing, and delivery options. Customer Service will be via telephone as well as assisting walk-in customers at the Cambridge location.

Some specific tasks this role is responsible for include:

- Answering questions from customers in multiple business channels such as computer, telephone, and face to face
- Answering questions regarding in-house orders, pricing, product availability, expediting and taking orders over the phone
- Providing information on products and services including answering technical questions
- Providing technical support on full product lines
- Providing internal support to other departments as needed

**About you**:

- French / English bilingual fluency required (read / write/ speak)
- Must be a team player with a positive and professional attitude
- 1 -2 years of experience in a similar call centre role providing customer service in a technical field
- Strong experience using various technology platforms or comfortable learning new systems
- Strong proficiency in data entry speed and accuracy
- Detail oriented
- Highly organized with the ability to multi-task
- Excellent problem solving, and interpersonal skills
- Excellent written and verbal communications
- Mechanical aptitude
- Proficient in Microsoft Office, especially in Excel
- Plumbing / heating or related technical field an asset.

**About the benefits**:

- In depth orientation and onboarding program
- Generous wage / compensation program
- Monday through Friday schedule
- Health & Dental coverage, cost-shared between you and the Company
- Paid Vacation
- Paid Personal Days
- Paid holidays
- RRSP retirement plan and Company match program
- Annual performance reviews
- Free Onsite parking
- Employee and Family Assistance Program
- Short-Term and Long-Term disability insurance
- AD&D Insurance
- Life Insurance
- Optional Life Insurance for you and your family

**About the work environment**:

- This position will require concentration and focus to ensure accuracy of information.
- Prolonged periods of sitting at a desk
- Extra hours may be required from time to time to ensure deadlines are met.

**If this all sounds like a fit for you and you are ready to join a rapidly growing company.**

**Then we want to meet you**

**Thank you for your interest in Canature WaterGroup. Only those applicants being considered will be contacted.**

**Canature WaterGroup is an Equal Opportunity Employer.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Cambridge, ON N1T 0A5: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Do you have a technical background in plumbing or electrical?

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- French (required)

Work Location: In person