Track and Trace Representative

2 days ago

Burnaby, Canada FLS Transportation Service Limited Full time

**FLS Transportation Service** is currently seeking a Transportation Brokerage Track & Trace Representative to join our rapidly growing organization in our Vancouver office.

We deliver amazing customer experiences for one of North America’s biggest brands. We’ve been doing it for three decades and we’re only getting started. Our success has been a result of our team. We’ve built a vibrant culture of employees who believe in the core values of dream big, work hard, learn constantly and enjoy life If you’re looking to do great work with great people, we’d love to hear from you.

Responsibilities:

- Tracking drivers from origin to destination, ensuring they are on schedule for load pick-up and delivery appointments.
- Assist carriers with any issues or delays encountered throughout the shipment life cycle(advising the appropriate account manager and, when necessary, the customer);
- Communicating issues or delays to the Operations Team and providing solutions whenever possible in order to maintain the highest customer satisfaction.
- Verifying customer delivery requirements are being met in a satisfactory manner;
- Utilizing our in-house programs and online outlets to provide our customers with the most up-to-date status.

**Requirements**:

- Excellent organizational skills, with the ability to handle multiple priorities and deadlines.
- Demonstrated ability to stay current and accurately interpret industry trends.
- Excellent customer service, communication and computer skills (Microsoft Word, Excel and data entry systems);
- Strong attention to detail and effective critical thinking.

**4 reasons why this is a great opportunity for the right individual**:

- **Product**:

- We’re the #1 3PL for cross-border freight between US and Canada, and we’re #23 on the Transport Topics index of largest 3PLs in North America. Our services solve a real market need relative to the capacity shortage for freight carriers in North America. Our network of 54,000 carriers & 400,000 trucks is a great asset for our clients. Simply put, we solve a “must have” need.
- **Market**- The transportation industry is hot. The 3PL sector represents a $200B business that is expected to grow 21% in the next ten years. The market response to FLS has been phenomenal. We have a who’s who roster of clients and continue to hit new growth highs every year.
- **People**:

- Smart, fun, and experienced. Our leaders know the business and care about culture, which shows in everything we do. We have a great work environment, great benefits, and solid opportunities for recognition and advancement.
- **Plan **- We’re a profitable 33-year-old company backed by a motivated private equity firm. We have the audacious goal to grow from $500M to $2B over in the next five years through organic growth and acquisition. A solid foundation and favorable market conditions drive us.

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