Night Auditor

2 weeks ago

Vancouver, Canada Viaggio Hospitality Group Full time

**Who We Are**

Viaggio Hospitality Group is one of British Columbia’s largest hospitality companies and is a leader in providing outstanding food and beverage experiences. We are a growing number of establishments, each with its own unique concept, Viaggio Hospitality Group’s mission is to provide a unified experience of exceptional service, quality, offerings and general hospitality.

There is something to offer for every type of guest; whether you’re looking for an upscale dining experience, a comfortable place to rest, a liquor store with impeccable selection, a beautiful course to swing some golf clubs, a lively night club or an exciting bar to catch the game, Viaggio Hospitality Group is yours to explore, enjoy and create lasting memories. Some notable establishments are the Downtown Moda Hotel, Ancora Waterfront Dining & Patio, Howe Sound Brewing, Viti Wine & Lager and Birchbank Golf Course.

**The Opportunity**

There is no better place that demonstrates this passion than Hotel at the Waldorf, Vancouver’s famed cultural hub in much loved and vibrant East Van. From our iconic Polynesian-themed Tiki Bar and venues Tabu and the Hideaway to our retro hotel rooms, **Hotel at the Waldorf** has you stepping back in time to relive different eras of Vancouver. Hotel at the Waldorf is an experience to be explored with a sense of whimsy and a relaxed attitude.

We are looking for a **Night Auditor**to come and join our team. We are looking for someone who strives to give the best customer service experience.

**What You’ll Do**
- Investigate problems further by verifying all revenue and expenses were claimed, preparing the next day’s reports, including reconciling accounts with proficiency
- Must have open availability for audit shifts. **Audits shifts are overnight from (11:00 pm-7:00 am). Must be available 7 days per week**
- Provide exceptional guest experience while maximizing the hotel’s profitability while simultaneously providing supervision, training, coaching, motivation, and policy implementation.
- Ensure customer satisfaction, and handles any requests that may arise on an ad hoc basis
- Provide courteous, professional and pleasant phone manner
- Guest check-ins and outs, promptly, professionally with a welcoming manner
- Answering internal and external phones and transferring to proper departments
- Answering the reservation line and assisting guests with bookings or inquiries.
- Handling guest complaints and concerns in an efficient and timely manner
- Must follow procedures and policies implemented by the Hotel
- Provide tourist information to Hotel guests
- Performing general office duties
- Responsible for cash float and processing proper form of payment
- Balance all accounts, statements and clerk batch’s

**What You Have**
- Must Have 1 -2 years previous audit experience in hotel
- Must be detailed orientated, self-motivated and reliable
- Solid customer service skills
- Experience handling hotel’s cash flow
- Must be able to identify and communicate and issues as soon as they arise
- Must be available to start immediately
- Must be currently living in B.C., Canada.
- Must be legally authorized to work in Canada to be considered. (valid work or study permit for min of 2 years)

**Why You’ll Love Working with Us**
- Competitive salary
- Career development and opportunity for advancement

**Job Types**: Full-time, Permanent

Pay: $18.00-$21.00 per hour

Work Location: In person

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