Customer Service Analyst

Personal and Professional Growth-
- Customer Service Analyst-
- Saskatoon, Saskatchewan, Canada, S7K 8G8- **Career Opportunity: Customer Service Analyst**- ** What Timken makes possible begins with you.**
Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.- A career at Timken means you can have an immediate impact doing Work That Matters to the world— improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.

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Together, We’ll Keep the World Moving Forward**- Reporting to the Planning and Inside Sales Manager, the **Customer Service Analyst** responsibilities include managing customer requirements, company manufacturing capabilities and company cost targets.
- **Key Responsibilities**- Customer Relationship Management and Satisfaction:

- Serve as the primary point of contact for sales managers; understand unique customer requirements; proactively communicate order status and resolve issues to maintain high satisfaction.
Quote-to-Order Lifecycle Ownership:

- Coordinate jobs from quote through order entry, considering production tracking, shipments, and final reporting; maintain accuracy in Epicor and documentation.
Pricing and Margin Stewardship:

- Recommend margins aligned to market conditions and cost impacts; review pricing to meet margin targets; alert management to variances and cost overruns through PDR review
Contract and PO Review:

- Validate alignment of customer POs/contracts with quotes, scope, terms, pricing, delivery, and warranty; identify exceptions or risks; update Epicor and notify stakeholders.
Growth and Diversification Enablement:

- Provide timely product information, quotes, and capability updates; educate external sales on target markets and Standard Machine differentiators; support penetration of new accounts/sectors.
Cross-Functional Coordination:

- Collaborate with engineering, production,, estimating, and AR to resolve technical, cost, schedule, and billing issues;
**Qualifications**
- _ Education_- Minimum 5+ years direct trade or industrial experience, preferably in a custom manufacturing environment.-
- Previous customer service or administrative roles will be considered an asset.- _Competencies_- Basic Understanding of machining including boring mills, lathes, hobbers, slotters, grinders, etc.
- Understanding of gearing, gear boxes, and related operations
- General knowledge of welding, heat treat, industrial painting, and material handling
- Excellent written and verbal communications skills including conflict resolution skills
- Deadline-oriented and strong attention to detail
- Accurate task completion with ability review and check own work
- Strong organizational and project planning ability
- Proficiency with Microsoft Office Suite including Word and Excel
- Proficiency with Epicor or comparable ERP system- **Work that Matters**
- Working at Timken means working with dozens of industries on projects that have the potential to change the world. Everywhere you look, we’re there, improving reliability, raising the bar for efficiency, and driving sustainability. That’s been our focus for more than a century. And every day we seek out new opportunities to help our partners reach higher levels of achievement. All our work is held to the highest quality standards, and our facility maintains all of the following certifications and affiliations: API, ISO 9001-2015, AGMA, and CWB.
- **Put your Career in GEAR today**
- Working at Standard Machine, a Timken Brand, opens the door for opportunity, benefits, and security.

**Compensation**
- We offer a competitive salary to secure the brightest talent for our organization. We also have a short-term incentive (bonus) plan that pays based on individual and company performance.

**Benefits**
- Our comprehensive benefits package includes health, dental, life insurance, short-term and long-term disability, AD&D, employee assistance program, RRSP/DPSP with company matching, vehicle discount programs, and MORE. We provide all PPE required, including annual reimbursement for steel-toed boots, and bi-annual reimbursement for prescription safety glasses.

**Continuing Education**- _ _
- _All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences, and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status, or any other basis protecte