Specialty Access Program Analyst

**Employment Type**: SGEU Term 9 months or more**Location(s)**: SK-Rgna-Regina**Salary Range**: $32.697 - $39.809 Hourly**Salary Supplement**: included in hourly salary range (in-scope)**Who is eHealth Saskatchewan?**
eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services.

A large and complex organization, eHealth is comprised of 30+ clinical and non-clinical program (service) areas that all work together to support health care providers and teams across the province in delivering the best possible care to patients, providers, citizens, and health system users. Programs range from primary care to acute care, and includes laboratories, pharmaceuticals, and diagnostics. Additional programs that also support patient care and information include Virtual Care, the MySaskHealthRecord, and the Provincial Electronic Health Record. eHealth is also responsible for the administration of various pieces of legislation to manage the registration of/changes to all vital event records (e.g. birth, marriage, death, etc.), registration of legal name changes, registration of adoptions, and for maintaining the provincial health registry for health services eligibility and distribution of health services cards.

The eHealth teams engage directly with health system partners and other stakeholders both provincially and federally to ensure all services are delivered efficiently and effectively.

**About the role**:
**Typical daily duties will include**:
The Specialty Access Program Analyst will liaise with eHS internal staff, management, external healthcare providers and staff to acquire an understanding of all issues, troubleshoot and/or educate on appropriate processes and procedures to address all issues. When necessary work with the Manager, Provider Services Operations and IT analysts to develop, test, and implement technical/process changes. Provide guidance to the development team on the specific business requirements requested in the solution and will be able to grasp the implications of technical details very rapidly and understand their inter -relationships and the impact on the environment into which the solution will be deployed. The Specialty Access Program Analyst will also be able to discuss those impacts with the project stakeholders to quickly resolve any conflicts between the proposed solution and the enterprise architecture.

The Specialty Access Program Analyst will conduct data extraction, analyze and populate existing monthly, quarterly and annual statistical reports that are supplied to the specialty department leads/heads, the Ministry of Health, and eHS senior leadership. Working with the IT App Support build SQL queries on an adhoc basis or to enhance existing reporting packages. The reports are utilized as part of the decision-making processes at all levels of management internal to eHS, Specialty dept. and/or Saskatchewan Health Authority on further growth opportunities of the programs.

**What we are looking for**:
**You will have knowledge of**:

- Strong strategic information analysis and project management and planning techniques;
- Strong understanding of data analytics methodologies and tools used to present data in an informative way;
- Business process improvement methodologies, tools, and processes coupled with an understanding of organizational change management methodologies;
- Strong group facilitation skills;
- Requirements gathering and documentation process
- Knowledge of the health system, clinical care, and clinical referral processes, and;
- Have a minimum of 3-5 years of working in a community physician clinic.

**You will have the ability to**:

- orally explain or present (technical) information to a wide variety of technical and non-technical individuals and/or groups in a clear, accurate and understandable manner.
- demonstrate and promote the use and value of new technology, programs and services in a manner that creates understanding, captures interest and enhances users’ computer skills.
- actively listen, paraphrase and ask precise questions in order to clarify and understand information being received.
- facilitate group sessions on process to successfully implement technological change and business transition within the organization.
- identify and respond to issues and concerns of others who may be angry or frustrated to reach a mutual understanding.
- build cooperative working relationships with coworkers and clients to ensure credibility and confidence in services provided.
- work independently and participate as a team member to meet the needs of clients and co-workers and to build productive, positive work relationships.
- identify, explore and evaluate options on data processes and methodologies, information technology and potential systems design to make feasible recommendations

**You will be**:

- Highly skilled and confident to make timely and accurate decisions;
- Independently