Cisco Contact Center Infrastructure

5 days ago


Thornhill, Canada Ovation Workplace Services Full time

**Key Responsibilities**:

- Lead the design and implementation of Cisco’s contact center infrastructure solutions, leveraging UCCE, CUCM, and CVP to meet business objectives and enhance service delivery.
- Provide technical leadership and guidance to a team of engineers and developers, ensuring best practices and adherence to design principles.
- Collaborate with stakeholders to gather requirements, conduct system analysis, and design scalable and resilient contact center solutions.
- Evaluate and recommend contact center technologies, including forecasting tools, call recording systems, and dialers, to optimize operational performance.
- Develop strategies for integrating and enhancing existing contact center technologies to improve customer satisfaction and agent productivity.
- Stay updated with industry trends and advancements in contact center technologies, recommending and implementing innovative solutions.

**Qualifications**:

- Very strong knowledge of Cisco’s contact center infrastructure products and technologies, including UCCE, CUCM, and CVP.
- Solid understanding of the contact center domain and various products/features available on the market.
- Experience in designing and implementing complex contact center solutions to meet business requirements.
- Excellent problem-solving skills with the ability to analyze technical issues and recommend effective solutions.
- Effective communication skills with the ability to collaborate with diverse teams and stakeholders.
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Pay: $35.00-$58.00 per hour

Expected hours: 8 per week

Schedule:

- 8 hour shift

**Experience**:

- cisco: 5 years (required)
- IVR: 5 years (required)
- Telecommunication: 5 years (required)


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