Technical Writer

4 weeks ago

Toronto, Canada Greenshield Holdings Full time

GreenShield Health is looking for a Technical Writer to join our Product team. You will be developing technical content for our Help Centres, UX copy, video tutorials, internal knowledge base materials, release notes, and other content that assembles technical and business information clearly.

This position will report to the Technical Writing Team Lead and work closely with them and the Technical Writing team to complete technical writing tasks.

**What you'll do**:

- Develop clear and concise end-user facing content for GreenShield Health's software products.
- Work closely with the Technical Writers, Product Managers, Software Engineers, and QA specialists to understand feature specifications and use cased.
- Help operationalize releases and features by producing help content and tutorials for a non-technical audience, to help drive the use of our products.
- Review and copy edit writing by other writers or colleagues.
- Create visual content for help content, such as diagrams, screenshots, or short videos.
- Write release notes descriptions and assemble release notes documents.
- Write UX copy and microcopy in collaboration with our Design team.

**What we're looking for**:

- 2-5 years of technical writing experience.
- Excellent written skills in English.Strong organizational and project management skills.Knowledge of content authoring and management tools.
- Ability to translate highly technical information into easily understandable information for end users.
- Creative skills and the ability to incorporate videos or images to increase user understanding of the material.
- Experience using a corporate style guide, and following documentation processes and best practices.

**Nice to have**
- Knowledge of DITA, XML, and single source content management systems.
- French writing skills.

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