Client Service Assistant

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.

Are you passionate about making a difference in patient care? Join our dynamic team as a **Client Service Assistant** and be the vital link between patients, families, and healthcare providers

We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities.

**Primary Responsibilities**:

- Supports in receiving, processing, and documenting in the EMR (Procura) funder referrals and ongoing changes for patient care and service
- Review received service needs and information in consultation with branch Supervisors and patient
- Supports in scheduling licensed care providers and unregulated care providers for care and service assignments aligned to patient needs and field staff qualifications and skills
- Promote consistency of caregiver assignments and coordination of services
- Notify patients and Field staff of their up-to-date schedules to ensure delivery of service and care
- Supports in continuous adequate utilization of staff schedules to meet service and care needs
- Complete data entry and maintain accurate documentation within the EMR
- Handle and document patient concerns and complaints in a timely manner and as appropriate, follow set escalation pathway to resolve issues and; maintain appropriate documentation within the EMR and RL6
- Escalate appropriate concerns or risks for review and/or follow-up
- Collaborates with internal and external administrative and clinical staff, as required
- Maintains confidentiality of patient and corporate information and discusses only with appropriate Bayshore personnel
- Support in advancing branch and organizational performance indicators
- Participate in proactive Health & Safety activities while performing all duties. Report any known and potential Health & Safety risks or concerns
- Support and lead the delivery of organizational programs, as appropriate, including quality activities and continuous improvement initiatives in keeping with the company's Quality Management System
- Participate in internal and/or external continuing education activities
- Adhere to Bayshore Policies and Procedures
- Complete other tasks, as requested
- Must be available to work: days, evenings, and weekends as required

**Days and Hours of work: Monday to Friday: 11:00 am - 7:00 pm**

Job Qualification

**Education**
- Secondary School Diploma
- Completion of a related college certificate/diploma such as Medical Terminology or Office Administration is preferred.

**Experience and Abilities**:

- Medical Office Administration and/or Office Administration Certification, preferred
- Demonstrated customer service and communication skills, preferably in healthcare or other high-paced customer service environment
- Ability to handle issues and problem solving with tact and diplomacy
- Excellent computer skills (Microsoft office, internet, EMR)
- Ability to prioritize and handle multiple demands in a fast-paced environment
- Proven organizational and teamwork skills
- Able to work independently and prioritize workload
- Positive work and attendance performance essential
- Strong interpersonal skills including demonstrated ability to build rapport and connections
- Willingness to learn

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any based upon Human Rights Code criteria will be considered on a case-by-case basis.

“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.”