Customer Service Administrator

1 week ago

Delta, Canada Alpine Building Maintenance Full time

**Job Title**: Customer Service Administrator

**Status**: Part time, permanent (between Monday to Friday, 8:30am - 5:00pm)

**Location**: Delta, BC

**About the Role**:
We are looking for a high-energy Office Administrator/Receptionist to keep us organized, fueled, and running like a well-oiled machine.

This role is integral in helping to make sure things run smoothly for all operations staff. As the first impression when someone walks into the office, you set the tone with your friendly demeanor and the smile on your face. Building relationships comes naturally and your communication skills are superb. Your can-do attitude ensures you're always up for the challenge and are able to spot problems and solve them before they rise to the surface.

You will not only be the gatekeeper - welcoming guests and answering phones - you'll get to work with individuals on all levels of our dynamic and diverse organization. If you are: Service Oriented, Innovative, Passionate, Adaptable to change and Committed to developing your skills and abilities, we want to hear from you

**What You Will Be Doing**:

- Receive and route company phone calls, messages, faxes
- Receive and direct visitors in a friendly, professional manner
- Handle customer complaints and inquires (external and internal)
- Create various reports for management
- Prepare and ensure delivery of outgoing mail as needed
- Various document preparation and general filing as required both electronic & hard copy
- Assist in the maintenance of office equipment and office consumables, managing external vendors
- Work on ensuring all data entry for key reports is done in a timely and accurate basis
- Booking travel
- Supports multiple departments in a variety of projects as requested
- Generate compliance reports and compliance follow-ups for the Service Manager
- Coordinate and track GPS hours for field staff
- Other administrative tasks and projects as required

**What You Bring to the Table**:

- Preferably 3-5 years’ experience in office administration
- Experience dispatching or on a switchboard
- Multitasker
- Ability to work independently
- Strong sense of judgment
- Excellent typing and data entry skills
- Experience in a fast paced work environment

**What We Offer**:

- Opportunities for career progression & development
- A competitive salary & benefits program

**About Our Organization**:
Alpine has grown to become one of Canada’s leading janitorial and building maintenance service providers to over 2000 distinct facilities across Canada. Our commitment to excellence and passion to serve sets us apart. With a history spanning over 40 years, Alpine has been at the forefront of various innovative industry approaches and concepts. Alpine’s brand promise of “Reflecting Excellence” distinguish it from others. We aspire to always be the best, by delivering on our promises, exceeding our client's and employee’s expectations.

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