Program Administrator

**Schedule**
Mo - Fr, 8:30 am - 4:30 pm

**Education Level**
Bachelor's degree in a relevant field.

**Career Level**
Requires a minimum of 3 years of relevant experience.

Unit/Project Description:
The Executive MBA in Digital Transformation is a unique, world-class, MBA degree program focused on providing senior leaders with the skills they need to lead in an environment continually disrupted by new, social and workplace technologies. The program, housed at DeGroote’s Ron Joyce Centre in Burlington, provides an on-line and residence-based learning environment in state-of-the-art facilities and receives significant support from corporate sponsors. Students benefit from the instruction of full-time faculty, industry professors, and industry experts in the areas of big data and digital innovation.

The EMBA operates within the Executive Programs Division of the DeGroote School of Business, which provides high quality education and professional development programs that meets the needs of senior and aspiring leaders. The division’s three levels of programs include Executive Education, the Executive MBA in Digital Transformation and The Directors College and represent a suite of executive level programming for managers, organizational leaders and Board Directors.

Job Summary:
The Program Administrator is accountable for developing, implementing, and maintaining the efficient operation of an academic program or department. Responsible for providing overall administrative direction including coordinating all aspects of the program such as curriculum administration, implementation, promotion, recruitment, admissions, resource management, and financial management.
Purpose and Key Functions:

- Provide administrative direction regarding the goals and objectives of the program by examining, reviewing, and assessing long-term and immediate needs.
- Identify and analyze problems with the program and prepare recommendations for review and approval by the program Director.
- Collect, analyze, assess, and summarize information relevant to the decision making process and develop recommendations for final approval and implementation.
- Counsel students to ensure that they understand that course and program selections adhere to established academic, prerequisite, and graduation requirements.
- Provide students with information regarding program policies and information about program requirements.
- Review and evaluate academic records to ensure students are eligible to continue in and graduate from the program.
- Act as a mediator between faculty and students when dealing with various issues, including but not limited to, special accommodations, scheduling conflicts, grades.
- Gather and compile information required for a variety of documents and reports, including but not limited to, program accreditation, enrolment, and degree audits.
- Develop estimates of time, resources, and budgets for various program activities and events.
- Implement and maintain the program budget. Create financial projections and makes adjustments to the program budget throughout the fiscal year.
- Exercise appropriate controls, monitor, and reconcile accounts.
- Develop marketing and advertising brochures for a variety of purposes, functions, and events.
- Promote the program to visitors and representatives both internal and external to the University.
- Create, maintain, and update information on departmental website.
- Conduct survey and monitor academic programs offered by competing institutions and conduct research into pedagogical practices.
- Prepare and deliver presentations.
- Facilitate meetings with, including but not limited to, program stakeholders and student groups.
- Plan and coordinate arrangements for annual events and meetings.
- Source pricing information and independently makes decisions regarding the purchase of equipment and supplies for the program.
- Input financial and other information required to process payroll.
- Update and maintain student records and databases.

Supervision:
Ongoing responsibility for hiring and supervising up to 9 casual employees at any one time.

**Requirements**:
Bachelor's degree in a relevant field.
Requires a minimum of 3 years of relevant experience.
Assets:

- Experience interacting with executives and senior leaders
- Experience providing program management support
- Proven experience planning, coordinating and executing events including room bookings, agendas, catering and travel arrangements
- Ability to multitask and work well under tight deadlines
- Experience attending recruitment events and responding to general program inquiries
- Experience using online platforms such as Zoom or Microsoft Teams for webinars and course instruction
- Exceptional communication skills both written and verbal
- Experience collecting, verifying and updating spreadsheets and databases
- Proven experience cultivating, building and maintaining relationships
- Experience in an admissions role within an