Front Desk Agent

2 weeks ago

Edmonton, Canada Courtyard Edmonton West Full time

**Company Overview**

At Courtyard by Marriott, we are dedicated to providing exceptional hospitality experiences. Our founders, J.W. and Alice Marriott, turned a simple idea into a global brand that emphasizes the importance of meaningful relationships and seizing opportunities. Join us in making a positive impact on our guests' lives.

**Summary**

We are seeking a Front Desk Agent to join our team at Courtyard by Marriott. This role is essential in creating a welcoming environment for our guests and ensuring their stay is comfortable and enjoyable. Located in Canada, this position plays a vital role in upholding our commitment to outstanding service.

What you will be doing
- Greets guests as they arrive, focusing on personal recognition
- Reviews arrival list daily and assists in preparing and assembling welcome amenities
- Check mobile requests prior to arrival
- Clean as you go
- Refill the front desk store
- Check guests out
- Attends promptly to guest needs and inquiries
- Follow brand standards
- Take reservations and respond to guest requests
- Other duties as assigned

Knowledge, Skills, and Abilities
- In-depth knowledge of hotel Front Desk operations, FOSSE is an asset
- Computer skills
- Ability to communicate effectively verbally and in writing
- Ability to exceed expectations of guests and team members
- Excellent time management skills
- Able to work flexible hours and shifts

**Physical Demands**
- Must be able to stand and exert well-paced mobility for up to 8 hours in length
- Must be able to exert well-paced ability to reach other departments and locations of the hotel on a timely basis
- Must be able to exert well-paced ability in limited space
- Must be able to lift up to 20 lbs. occasionally
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
- Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees
- Ability to spend extended lengths of time viewing a computer screen
- Vision occurs continuously with the most common visual functions being those of near vision and depth perception

**Job Types**: Full-time, Permanent

Pay: From $17.75 per hour

Expected hours: 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Weekends as needed

Work Location: In person

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