Medical Office Assistant

**Entity**:Well Health Medical Network Inc.

**Position Title**:Medical Office Assistant

**Salary Range / Hourly Pay range**:$19.00 - $21.00 CAD per hour

**Job Class**:Full Time

**Work Location**:Well Health Richmond Central Clinic, Richmond, BC

**About the Company**:
**Position Summary**:
The Medical Office Assistant role at WELL Health Richmond Central Clinic. is a dynamic and integral position responsible for ensuring the smooth and efficient daily operations of the clinic. This role requires a proactive, detail-oriented, and organized individual who thrives in a fast-paced medical environment. The role involves a wide range of tasks, from preparing doctor's rooms to assisting with administrative and clinical duties, contributing to the clinic's overall success.

**What you will be doing**:
**Clinical Support**:

- At the beginning of each day, ensure doctor's rooms are properly stocked, organized, and ready for patient appointments.
- Replenish inventory, including printer paper and other essentials, as needed.
- Ensure all computers and wall units are powered on and ready for use.
- Ensure clinic doors are open on time to welcome patients.
- After a doctor completes a procedure, immediately clean and sterilize instruments and equipment.
- Maintain a clean and organized office environment, including stocking doctor's rooms throughout the day and providing requested items.
- Provide translation services and chaperoning as needed to support doctors and patients.
- Utilize LEAP steps to address challenging customer situations and coworker interactions.

**Doctor Support**:

- Collaborate with front desk staff to manage referrals and requests for diagnostic imaging, ensuring timely submission.
- Manage all billing-related tasks, including insurance claims, WCB, APS's, and more. Organize and complete billing tasks promptly.
- Assist doctors in completing necessary billing-related documentation and promptly forward it to the appropriate personnel.
- Assist doctors in their daily tasks to ensure smooth workflow, including handling urgent tasks such as arranging CT scans for suspected cancer cases.
- Prioritize and complete all tasks promptly, ensuring work is well-organized and relevant.

**Collaboration and Professionalism**:

- Work closely with front desk staff, providing lunchtime coverage and ensuring seamless clinic operations.

- Assist with EKGs and Spirometry tests when front desk staff is busy.
- Assist in booking follow-up appointments for patients as directed by doctors.
- Interact professionally with patients, handling sensitive and challenging situations with empathy and respect.
- Maintain patient confidentiality and practice professionalism at all times.
- Collaborate with doctors, nurses, and fellow staff members to provide exceptional patient care and support.
- Delegate tasks when necessary and seek assistance when tasks become overwhelming.

**Administrative Tasks**:

- Handle prescription requests and manage sending prescriptions to pharmacies.
- Responsible for counting vaccines weekly and maintaining an accurate inventory list.
- Conduct regular inventory checks and place orders for necessary supplies as per the need.
- Daily pickup and drop-off of mail.
- Keep the samples closet organized and maintain clinic bulletin boards.
- Perform ad hoc duties as assigned by the supervisor, billing team, HR, or manager.

**You have**:

- Emotional Intelligence
- Experience working with Accuro
- Ability to be aware of others’ perceptions and to use logic and reason to identify the strengths and weaknesses of alternative solutions
- Ability to bring others together
- Integrity
- Honesty
- Willingness to take initiative

WELL is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success - this is the WELL Way

WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada, an achievement that reflects the company’s strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being, aligning with its ‘Healthy Place to Work’ ESG strategy pillar.