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Key Account Analyst

3 weeks ago

Concord, Canada UNFI Full time

**Who are we?**
- UNFI is the leading distributor of natural, organic, and specialty foods We transform the world of food for our associates, customers, suppliers, and the families we serve every day. We are committed to providing healthier food choices to people everywhere as part of our ongoing mission to provide Better Food for a Better Future_

**Position**: Key Account Analyst

**Schedule**: Monday-Friday

**Job Type**: Full Time Permanent

**Language Requirements**: English

**Purpose**:
Provides administrative and analytical support for Customer Business Team which includes Key Account Managers and Director of Sales regarding category management functions, promotional execution, innovation detailing and customer deduction tracking. Communicates promotions to key customer contacts using format they require and maintains up to date information for each customer. Develops appropriate customer relations, promotional materials, and key data integrity in order to support the overall functions of the account team.

**Location and Working Conditions**: Incumbent will be based out of our Vaughan head office (Due to the ongoing situation with COVID-19, this position is work from home until further notice)

**Responsibilities**:

- Work with Key Account Managers as well as brokers, vendors, customer associates to establish annual promotions and execution strategies.
- Coordinates the administrative implementation and communication of new product listings, discontinued products and pack size changes, including filling out customer forms and/or online portal entry.
- Maintains authorized listing base materials including adding and deleting products or information as necessary.
- Trouble shoots pricing discrepancies as well as identifying and resolving technical requirements of the customer.
- Provide paperwork with all appropriate back up to UNFI Business Analysis Department and/or Accounting Department for account deductions.
- Prepares regular business review presentations which includes running a variety of reports for completion or as requested, including Category Ranking, POS sales, and comparative sales reports.
- Collaborates with Key Account Manager to follow up on exception reports generated with each order, including resolving issues around ordered products that are discontinued, Not Authorized, Not on Bid, Invalid UPC, etc.
- Works to review price changes or updates as necessary including communicating to Pricing Team for execution.
- Coordinates and communicates holiday closures and updated schedules to corresponding customer team for proper planning.
- Develops and updates scorecard reporting as identified through strategic planning with Key Account Managers and Director of Sales.
- Prepares and works through customer-specific project work or ad hoc assignments and requests as required.
- Actively participates in team meetings and discussions.

**Qualifications**:
Education/Certification:

- Post-Secondary Education or equivalent related experience preferred.

**Required Knowledge**:

- Knowledge of products, marketing and sales practices & policies, as well as the ability to coordinate promotional activities and special events.
- Understanding of how to generate customer reports.

**Experience Required**:

- 1-2 years or more of related experience
- Analytical background in supermarket consumer packages goods industry and/or category management preferred.

**Skills & Abilities**:

- Excellent verbal and written communication skills
- Strong interpersonal and communication skills
- Ability to communicate and work well and effectively with others in a team environment.
- Excellent attention to detail and ability to evaluate data and make recommendations
- Ability to research and verify sales information
- Neat, well organized, and able to meet deadlines.

**Reasons to Apply. Reasons to Stay with UNFI Canada**:

- Competitive salary offered
- Health & Dental Benefits package available on your first day of work
- Work-life balance
- RRSP contribution plans available
- Paid vacation and sick days
- Employee discount plan on natural and organic foods
- A friendly and helpful team
- Career advancement opportunities

**OUR COMMITMENT**:

- #LI-HYBRID_

Additional Information
- Schedule: Full-time