Facility Operations Manager

_**JOB TITLE**:_Facility Operations Manager_

**LOCATION**:City Centre Park (1089 Langford Parkway, Victoria, BC)

**DEPARTMENT**:Operations (Maintenance / Mechanical / Custodial / Ice)

**REPORTS TO**:Director of Operations

**OVERVIEW**

Reporting to the Director of Operations, the _Facility Operations Manager_ is responsible for overseeing the day-to-day administrative and operational aspects of our facilities team. This role involves coordinating maintenance, custodial, mechanical, and ice operations staff, ensuring efficient day-to-day operations across all fields and facilities, while ensuring compliance with all safety and regulatory standards. This position will oversee all maintenance, repairs and upkeep of the centre's buildings, equipment, and grounds, including a bowling alley (Langford Lanes), West Hills Arena (ice surface), Eagle Ridge Community Centre, PlayZone (indoor climbing structure), mini-golf course, large outdoor patio (Patio 37), two artificial turf fields (Starlight Stadium and Goudy Field) and a sports bar/restaurant (City Centre Grille). In addition, this role is responsible for coordinating set-up and take-down for programming and special events, as required.

Additionally, the Facility Operations Manager will excel in cross-functional communication, problem-solving, and decision-making. They will enhance workflow efficiency, elevate performance, maintain compliance with regulations, and develop innovative solutions that support organizational goals. Adaptability, attention to detail, dynamic leadership, and a commitment to excellence will be essential qualities for success in this dynamic role.

Business administration, project management, and staff supervision are significant components of this role. Familiarity with the Microsoft Office suite of programs (Word, Excel, etc.) and other related software is essential.

This is an excellent opportunity for a dynamic individual passionate about team development, procedural refinement, and operational efficiency. The Facility Operations Manager will play a crucial role in building a cohesive, high-performing team, establishing effective processes, and identifying workflow improvements that enhance productivity. Additionally, they will focus on strengthening the team's capacity through mentorship, collaboration, and forward-thinking strategies that align with organizational goals.
- **This position is primarily office-based and requires significant desk work, including workflow optimization, scheduling, and administrative oversight. Prior mechanical/technical knowledge is**_**not**_ **required. Approximately 70% of the responsibilities take place in an office setting, while 30% involve following up on task completion across the complex.**_
- **Prior supervisory/managerial experience is preferred.**_

**TYPICAL DUTIES AND RESPONSIBILITIES**:
**Scheduling & Coordination**
- Oversee and coordinate the activities of the facility operations team, which includes maintenance, custodial, mechanical, and ice operations staff. Responsibilities include developing and managing schedules to ensure the timely completion of tasks, organizing and executing projects (outdoor ice rink set-up, etc.), and addressing emergent priorities efficiently. This role requires strong collaboration and communication skills to align team efforts, monitor progress, and maintain high standards of performance and operational excellence across all areas of responsibility.
- Coordinate maintenance and minor repairs for all facilities, sports fields, and mechanical equipment. This includes developing maintenance schedules, overseeing repair tasks, and promptly addressing any issues as they arise. Additionally, the role involves liaising with third-party vendors to arrange specialized services and ensuring timely completion of vendor-supported repairs and maintenance activities.
- Oversee and coordinate all general maintenance tasks across all facilities to ensure a well-maintained, functional environment. This can include the coordination of painting, light replacement, video game repairs, carpentry, equipment maintenance, and plumbing/electrical tasks. The role involves assigning duties to appropriate team members and ensuring the timely completion of assigned tasks. Additionally, it requires monitoring the condition of facilities, identifying areas in need of repair, and implementing solutions to uphold operational standards.
- Oversee and coordinate the daily maintenance of all ice surfaces, including a permanent indoor ice rink and a seasonal outdoor ice pad. This includes developing a strategic plan to ensure that optimal ice surface conditions are achieved and maintained, while ensuring the safe and efficient operation of the refrigeration plant.
- Coordinate snow removal from facility sidewalks and emergency exits, as required.
- Coordinate all aspects of pre-and post-event set-up/take-down across the complex.

**Administration & Records Management**
- Direct and o