Regional Service Manager

5 days ago

Stoney Creek, Canada Battlefield Div of Toromont Ind Ltd Full time

This position reports directly to the Regional Manager. The following summarizes some key elements of the role.

**Regional Service Manager R**esponsibilities**:

- Reports to Regional Manager;
- Works with team to ensure equipment is serviced and available in a timely manner;
- Provide daily supervision and support to technicians and foreman;
- Complete performance reviews and mentoring employees. Dealing with progressive discipline and upholding safety standards in the service departments and field;
- Ensure parts/inventory is purchased, stocked and available to meet the needs of repairs;
- Ensure all repair orders are being submitted, entered correctly and timely;
- Responsible for staffing to make sure all repair and operational needs are me;
- Oversees and provides direction, coordination and evaluation of multiple operating locations in multiple stores;
- Responsible for staffing to make sure all repair and operational needs are met;
- Ensure all repair orders are being submitted, entered correctly and timely;
- Ensure parts/inventory is purchased, stocked and available to meet the needs of repairs;
- Ensures all required company policies and procedures are maintained;
- Proactive involvement in operational safety to include such things as reviewing and approving safety incident reports prior to local operation submittal to corporate; follow-up on development and implementation of incident countermeasures; and personal attendance at safety committee at various operations with regularity;
- Develops and leads initiatives to maintain existing business and develop new business expansion opportunities within their area of responsibility;
- Directly supervises personnel involved in managing operations, developing business opportunities and maintaining customer service standards within their area of responsibility;
- Direct reports include the service administration staff, shop technicians and field service teams;
- Ensures appropriate business relations are maintained with all customers within their area of assignment;
- Monitor and control all aspects of the service department including hours of work, duties, job descriptions, evaluations and disciplinary actions, and training of staff.

**Job Types**: Full-time, Permanent

**Salary**: $90,000.00 - $100,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee Assistance Program
- Employee Stock Purchase Plan
- Extended health care
- Life insurance
- On-site parking
- Competitive vacation policy
- Vision care

**Schedule**:

- Day shift
- Monday to Friday

Battlefield Equipment Rentals is committed to creating an inclusive environment where people from all backgrounds can thrive. Together, we embrace diversity of thought, experience, and perspective, as we combine our unique skills and capabilities to drive successful outcomes for all stakeholders. As an equal opportunity employer, Battlefield Equipment Rentals provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know, and we will work with you to meet your needs.

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