Program Manager

Heritage Skills Development Centre (HSDC) is a non profit organization with a mission to build the social, health, economic sufficiency of marginalized, low-income and newcomer groups. The Program Manager will manage and motivate a team of staff delivering various agency programs and services to the community.

**RESPONSIBILITIES**:

- Manage all HSDC’s programs and services, including the day-to-day operation and administration.
- Assisting with developing and implementing new programs and services, including the redesign of existing services, consistent with community needs and funder requirements.
- Monitor programs and services to ensure consistency with program plans as well as the goals of the organization.
- Participate in the recruitment, selection of new staff
- Implement the screening, training process of staff and volunteers, including performance management
- Work closely with the project coordinators in the development and administration of the programs and services
- Develop and implement needs assessment process to ensure the project activities, training curriculum and resources meet the specific needs of our racialized and ethno-cultural communities
- Represent HSDC and professionally in the community by attending meetings, participating and collaborating with community partners on various projects and initiatives as requested or required.
- Compile and report on the monthly, quarterly, and annual program statistics including collection of tracking data, statistical analysis of data and client satisfaction surveys.
- Ensure effective program evaluations are undertaken and necessary program adjustments are made.
- Identify and solve problems that impact the management, direction, and outcomes of the programs and services.
- Network with partners and stakeholders

**QUALIFICATIONS**:

- Post-secondary degree in Social Work, Psychology and/or other health-related field
- 3 years of experience in direct service work
- 3 years of experience in program administration/management including service delivery, program development, staff supervision, budget administration, and liaison with community partners
- 2 + years of management experience in a social service setting is preferred
- Demonstrated management and staff development with emphasis on coaching and mentoring.
- Strong knowledge of local community and community based non-profit organizations.
- Strong computer skills, proficiency in MS Office (Word, Excel, and PowerPoint. Teams) and Zoom.
- Strong communication and presentation skills, relationship management, facilitation, negotiation, and problem-solving skills.
- Solutions oriented with a customer service background and the ability to proactively identify and manage challenges.
- Demonstrated tact, diplomacy, and interpersonal skills to liaise with internal and external stakeholders.
- Self-starter, able to achieve results with little supervision and work independently.
- High level of professionalism and drive, with an enthusiasm and passion for delivering results.

Please note: This is NOT a remote position. In person, office work is required for this role.

Benefits: Health Insurance, Two Weeks Paid Vacation. End of Year Bonus

No telephone enquiries. HSDC thanks all applicants for their interest. However, only those persons selected for an interview will be contacted.

Heritage Skills Development Centre is an equal opportunity employer and applicants from racialized and marginalized communities are encouraged to apply.

**Salary**: $28.00-$30.00 per hour

Schedule:

- Monday to Friday

Work Location: In person