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Data Center Technical Deployment Analyst
3 weeks ago
**Who are we?**
Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
**Job Summary**
The Technical Deployment Management team focuses on the physical implementation of all deployments (including EIS and change orders) in the data center. As a Technical Deployment Analyst, you will plan, monitor and manage data center customer implementations from initiation through completion, including the oversight and coordination with vendors. You will also deliver data center project implementations on-time according to customers' specifications, meeting customers' and Equinix's quality standards.
**Responsibilities**
Customer Order: Requirements & Support
- Documenting and validating customer's order requirements
- Develops technical knowledge base of the Data Centers
Customer Order: Project Planning
- Creates task list to document and understand the customer's deployment
- Development of project implementation plans
Customer Order: Project Implementation and Delivery
- Works on assigned project activities
- Inventory auditing and records keeping during project implementation
Cross Functional, Customer Support & Customer Communications
- Investigations and resolutions of customers' and cross-functional issues during project implementation
- Follow Equinix Operations Policies and Processes
Process Support/Optimization
- Follows business and/or technical processes within the Data Center
- Identify opportunities for improvement for basic or narrowly focused processes (e.g. Order fulfillment process)
Systems Support
- Utilize business systems (i.e. Siebel Fulfillment) within Equinix
Data Support/Analysis
- Supports the team in ensuring Operations provisioning data is accurately input into Equinix business systems (i.e. Siebel Fulfillment)
- Supports any physical audit efforts
Vendor Support
- Supports the team and Data Center Operations Support on any required Vendor support
**Qualifications**
- Demonstrated operations / project management experience in a Data Center environment
- Bachelors degree in IT-related or Electrical / Mechanical Engineering field preferred
- Bilingual Canadian French a plus
Translated Version
**Résumé du poste**
L’équipe des déploiements techniques est responsable de la mise en place physique de tous les déploiements (y compris ceux d’Equinix Infrastructure Services et les demandes de modifications) dans les centres de données. À titre d’analyste des déploiements techniques, vous planifiez, surveillez et gérez la mise en œuvre des projets des clients, du début jusqu’à la fin, y compris la surveillance et la coordination des fournisseurs. Vous exécutez les projets des clients dans les délais prescrits selon les spécifications des clients et conformément aux normes de qualité établies par le client et par Equinix.
**Responsabilités**
Commandes clients : besoins et soutien
- Documenter et valider les besoins des commandes clients
- Développer une banque de connaissances techniques des centres de données
Commandes clients : planification de projets
- Créer une liste de tâches pour bien documenter et comprendre le déploiement client
- Développer des plans de mise en œuvre des projets
Commandes clients : mise en œuvre et exécution des projets
- Exécuter les activités de projets assignées
- Vérifier l’inventaire et tenir les dossiers à jour durant la mise en œuvre du projet
Assistance et communication clients transversales
- Examiner et résoudre les questions clients et transversales durant la mise en œuvre du projet
- Respecter les politiques et processus opérationnels d’Equinix
Soutien et optimisation des processus
- Suivre les processus d’affaires et techniques dans les centres de données
- Dégager des possibilités d’amélioration de processus de base et très ciblés (p. ex. processus de traitement des demandes)
Soutien des systèmes
- Utiliser les systèmes administratifs en place à Equinix (Siebel Fulfillment)
Soutien et analyse de données
- Appuyer l’équipe en s’assurant que les données de provisionnement de l’équipe des Opérations sont correctement entrées dans les systèmes administratifs d’Equinix (Siebel Fulfillment)
- Soutenir les vérific
