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Intermediate Analyst, Data Centre Operations
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Overview of role: The Intermediate Analyst, Data Center Operations, is responsible for being a key technical resource, supporting IT Data Center Operations services and systems infrastructure in WestJet’s highly integrated environment. Being an analyst within an operational pod, the Intermediate Analyst will administer, implement key improvements, troubleshoot issues, and resolve incidents within WestJet’s Data Center and Private Cloud environments. Playing a key role in change, incident, and release management for the product stack, the analyst will maintain the stability and functionality of the systems supported. The Intermediate Analyst will lead the technical aspects within the scrum methodology and will participate in estimations, planning, and delivery of sprints. They can be asked to provide input on developing requirements and propose solutions that meet business needs. Key deliverables / responsibilities include: Implement and maintain a secure and scalable Infrastructure platform Understanding of overall architecture of technology supported and how to identify and troubleshoot challenges within, provides insights and expertise where required Ticket management, documentation of steps taken to fix or improve work items Knowledge management input, development of support runbooks and transition to operation process Responsible for ensuring that all knowledge management is up to date and published for technology supported Manage diverse operational services spread across geographically separated data centers and private clouds, including, but not limited to: VMWare virtualization technologies Windows and Linux operating system deployments Storage platforms Data protection and File Replication Services Infrastructure management and optimization Performance monitoring and baseline analysis Automate everything that can reasonably be automated, including CI/CD of Infrastructure systems and services Requirement to be on call Experience and qualifications: Bachelor's degree in Computer Science, Computer Engineering, Information Technology or equivalent combination of industry training and experience 7+ years of working experience within an Enterprise environment, supporting diverse IT Infrastructure platforms. Deep technical knowledge with 5+ years of experience in Windows and Red Hat Linux Server operating systems in an enterprise environment. 5+ years of hands-on technical working experience with the architectural and/or deployment and/or operational support of VMware Cloud Foundations (VCF), e.g. vSphere, vSAN, NSX, Aria suite, etc. 3+ years of hands-on technical working experience with the architectural and/or deployment and/or operational support of Citrix platform components such as NetScaler, XenApp, XenDesktop, StoreFront servers, etc. Solid working experience with storage platforms such as Brocade Enterprise class directors, and excellent understanding of storage protocols including: iSCSI, Fibrechannel, FCoE and NFS/SMB. Extensive scripting and automation skills (VMware PowerCLI, Terraform, Bash, PowerShell Puppet, and/or Ansible). Solid understanding of Hyperscaler Cloud and Cloud Productivity tools. Experience with HPE Server Hardware and HPE GreenLake considered an asset. Requires expert problem-solving skills and advanced interpersonal and communication skills Proficient in managing service components to ensure they meet business needs and performance target Incident and problem management skills Proficient in collaborating with others when necessary to review specifications and can use these agreed specifications to design, code, test and document programs or scripts of medium to high complexity, using the right standards and tools Broad understanding of information security, and can design solutions and services with security controls embedded, specifically engineered as mitigation against security threats as a core part of the solutions and services Expertise in reviewing the systems designs of others to ensure the selection of appropriate technology, efficient use of resources and integration of multiple systems and technology Excellent time management skills, ability to manage multiple items Willingness to learn related technology and business process Ability to determine root cause from outcomes The benefits of being a WestJetter: WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer: A fun and friendly culture with colleagues who work together to win Travel privileges for you and your family, effective from your start date Savings and Benefit programs that are flexible to meet your specific needs
