Bhjob15656 18571 - Business Relationship Manager

**Business Relationship Manager (BRM)**
Ottawa or Toronto (Hybrid)
Permanent/FullTime

**Role**:
As member of the IT Department, the Business Relationship Manager is responsible for establishing and maintaining a relationship between IT and the business division, and for increasing the value realized from IT assets, investments, and capabilities. The Business Relationship Manager (BRM) is responsible for understanding the business, assisting in the prioritization of projects, ensuring that projects align with the technology that provides maximum return on investment, and collaborating with IT Leadership Team to develop the IT strategy that supports the strategy of the business division. The manager is a liaison between IT and the business division, and a trusted advisor.

The Business Relationship Manager manages major software implementation and / or technical projects, as assigned. The BRM is also responsible for managing the product lifecycle of all major software products in use in the respective business division.

The Business Relationship Manager will support the business to define their requirements and objectives that need to be achieved. Contributes to defining and managing the business scenarios, assuming the role of 'integrator' between Business Systems, IT infrastructure and the business needs.

**Responsibilities**:

- Participate in the Strategic Planning and Applications Roadmap development process with the business partners to understand priorities and impact of the chosen solutions.
- Monitor quality, progress and performance of programs and taking all necessary corrective actions to ensure that all elements of the plans are being delivered.
- Collaborate with an IT multidisciplinary team to deliver high quality Business Systems and IT Infrastructure.
- Provide support and guidance across departments on IT Services such as Incident Management, Change Management, Service Request, etc.
- Build strong relationships with business stakeholders and act as a trusted advisor for all stakeholders.
- Act as key liaison between the IT Team and all departmental business group for all aspects of IT including escalation and resolution of portfolio specific risks.
- Maintain oversight of Business Systems portfolio, provide status updates to both IT and business teams and act proactively to identify and resolve risk and issues in the execution of the portfolio.

**Desired Skills/Education and Experience**:
**Education**:Post-secondary degree or bachelor's in business administration or IT; PMP an asset.

**Experience**:Minimum 10 years' experience in Project Management and previous experience in the construction/homebuilding industry.

**Skills, Knowledge and Abilities**:

- Excellent Leadership, Communication, and Analytical Skills
- Excellent Customer Service Skills
- Exceptional Organizational and Problem-solving skills
- Ability to identify areas of improvements and possible solutions
- Exceptional Project Management skills including the ability to lead multiple diverse projects
- Proven Experience in managing a diverse group of personnel and functions
- Exceptional Interpersonal skills, professional conduct, and communication skills to effectively gather information and ask questions to clarify technical requirements, discuss technical solutions with the customer, and discuss problems with internal personnel, external vendors, and clients
- Ability to establish customer-focused service delivery expectations
- Knowledgeable of business systems (Newstar, BuilderPro, LandsDev, Procore) processes, and tools that range from sales, finance, marketing, and operations

INDOTT