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Jr. Technical Analyst

2 weeks ago

Edmonton, Canada Cadence Solutions Full time

**We welcome recent graduates to apply**

**Essential Functions**
- Participate in rotational on call service for our contracted services - including some evenings and weekends
- Document all call information in ticketing system
- Contribute to ticketing systems knowledge base
- Ensure required tickets are escalated as appropriate
- Liaison with External Software Vendors for Commercial off the Shelf (COTS) Products
- Provide first and second level technical support for end clients on a variety of systems/services
- Remotely connect and/or physically attend client sites to troubleshoot issues or perform maintenance

**Required Education and Experience**:

- **Degree or Diploma in Computer Systems/Science** _**or**_ a combination of education and relevant work experience
- Must have excellent organizational skills and the ability to prioritize and manage multiple projects and assignments.
- Must have excellent verbal and written communication skills
- Experience with Virtual Machines (Hyper V, VMWare)
- Programming Experience is an asset. Include any programming languages and any project work (school or self) in your resume.

**About Cadence Solutions**

Cadence Solutions is a private Systems Integrator with years of experience specializing in Enterprise Content Management (ECM) in partnership with SAP, Microsoft, OpenText and is based in Edmonton, Alberta. Cadence was founded in 2013 and continues to provide clients access to a broad range of technical services, superior implementation methodologies and managed services. Cadence staff members enjoy a casual work environment and the opportunity to grow professionally with Cadence’s continued success.

**Salary**: From $50,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person