Physio Clinic Assistant Manager

**Job Title**: Patient Experience Manager

**Company**: Bodyworks Physiotherapy Clinic

**Location**: Scarborough, On

**Job Type**: Full-Time

You get the opportunity to work in a fun atmosphere, helping your community achieve healthcare goals while working with a team that feels more like friends than co-workers. We will help you develop your skills in sales and marketing, giving you access to a full business mentorship system designed to support your growth.

**About Us**:
Body Works Physiotherapy Clinic is dedicated to providing top-tier healthcare services that prioritize patient well-being. We offer a comprehensive range of services, including physiotherapy, chiropractic, and massage therapy, all aimed at restoring function and enhancing life. We are passionate about connecting our patients with custom fitted and custom made products to enhance their health and wellness goals. Our team is passionate about creating a positive, welcoming environment where patients receive personalized care and feel valued.

**Key Responsibilities**:

- **Team Leadership**: Lead, coach, and mentor your team of receptionists to ensure that team goals are met and exceeded.
- **Patient Engagement**: Serve as the primary point of contact for patients, ensuring a positive and supportive experience throughout their care journey.
- **Product Sales & Growth**:Assist your clinical team in recognizing opportunities for product growth and patient education.
- **Customer Service**: Address patient inquiries, concerns, and feedback in a timely and empathetic manner, ensuring high levels of satisfaction.
- **Process Improvement**: Identify areas for improvement in the patient experience and implement strategies to enhance service delivery.
- **Sales and Marketing**: Develop your skills in sales and marketing, contributing to business growth and patient acquisition.
- **Team Collaboration**: Work closely with clinical and administrative staff to ensure seamless coordination of patient care and communication.
- **Training & Development**: Train and mentor staff on best practices in patient interaction and service excellence.
- **Data Management**: Monitor patient satisfaction metrics and use data to drive improvements and report on patient experience trends.
- **Complaint Resolution**: Manage and resolve patient complaints, ensuring that all issues are handled professionally and with sensitivity.

**Qualifications**:

- Proven leadership skills with experience in coaching and mentoring a team.
- Sales and marketing experience, with a focus on driving business growth.
- Previous physiotherapy or chiropractic clinical experience required.
- Strong interpersonal and communication skills, with the ability to empathize with patients and staff.
- Ability to manage multiple priorities and maintain composure under pressure.
- Experience with patient management software and data analysis tools is an asset.
- Social media experience and negotiation skills.
- A passion for enhancing patient care and a commitment to continuous improvement.
- Must have a vehicle and able to move between locations as needed.

**Why Join Us?**
- **Mentorship**: You will report to the COO, who will mentor you, support you each week, and help you define your career path within our company.
- **Professional Growth**: Access to a full business mentorship system that will allow you to develop your skills in sales and marketing.
- **Positive Work Environment**: Work in a fun atmosphere where your team feels more like friends than co-workers.
- **Comprehensive Benefits**: One-on-one mentorship, paid training and onboarding, paid time off, sick days, in-house treatment, and ongoing support to help you achieve your goals.

**Work Schedule**:

- **Monday - Friday**: As needed
- **Saturday**: As needed
- **Hours**: 35-40 per week

**How to Apply**:
**Job Types**: Full-time, Permanent

Pay: $18.50-$20.00 per hour

Expected hours: 35 per week

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- On-site parking
- Paid time off
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- Every Weekend
- Monday to Friday

Ability to commute/relocate:

- Scarborough, ON M1H 3B7: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Do you drive and have access to a car for daily transport?

**Experience**:

- EMR systems: 3 years (required)
- Customer service: 5 years (required)
- Management: 1 year (required)

**Language**:

- any other languages? (preferred)

Work Location: In person

Expected start date: 2024-09-29