Duty Manager

**DUTY MANAGER**

Neptune Theatre is located on sacred land that has been the site of human activity since time immemorial. We are in Mi’kma’ki, the ancestral and unceded territory of the Mi’kmaq, and we acknowledge them as the past, present, and future caretakers of this land. As artists, we are grateful to work and build community here. As stewards of culture, we are in the process of learning more about how our company can improve our relations with Indigenous People and uphold the values of collaboration and inclusivity in all that we do.

Neptune Theatre is Atlantic Canada’s premier destination for live, professional theatre. Our roots are deep in this region. Proudly producing theatre in Halifax for 62 seasons, our values are grounded in the belief that the power of live theatre can transform and connect. With a mindful and inclusive approach, we are committed to bringing stories that represent the history and diversity of our region and its people to life on our stages.

Neptune Theatre is seeking professional and ambitious Duty Managers to oversee front of house operations during performances and events. In this role, you will act as the manager on duty, motivating the front of house team to meet targets and performance goals, ensuring efficient and timely operations, and providing excellent customer service while resolving patron concerns. You will be responsible for accurately managing sales data and bar reports, as well as performing other tasks assigned by the Guest Services Manager or Assistant Front of House Manager.

**DUTIES AND RESPONSIBILITIES**
- Act as the manager on duty during productions and events, overseeing all front of house

operations.
- Ensure that productions and events run smoothly and on schedule.
- Train and manage all front of house staff, maintaining high standards of service and

performance.
- Address customer service issues promptly and professionally.
- Ensure the safety and security of patrons at all times.
- Ensure compliance with Health and Safety regulations, Fire Safety standards, and Liquor

Control regulations.
- Report any customer service concerns and maintenance issues as they arise.
- Accurately enter sales data, balance bar reports, and prepare bank deposits.
- Contribute to the physical security of all entrances, rooms, and public spaces during and

after events.

**REQUIREMENTS**
- Exceptional tact and diplomacy in addressing internal and external concerns.
- Strong people management skills, with the ability to motivate staff to perform at their best
- A receptive attitude in collaborating with Front of House Management to optimize and

improve front of house operations
- Strong problem-solving skills and adaptability in a fast-paced environment
- Accurate management and reporting of front of house sales data
- Previous experience in front of house management is an asset

**JOB DETAILS**

Part-time casual contracts are available for Neptune Theatre’s 2024/2025 season, effective to September 1st, 2025. Work hours will vary based on Neptune Theatre’s performance and events schedule, with a focus on evening and weekend shifts.

**PAY**

This position offers an hourly rate of $19.00, paid biweekly.

**TO APPLY**

Application”. Only selected applicants will be contacted.

**Statement of Intention**

Neptune Theatre seeks to promote equity, inclusion, and access by amplifying voices and stories that have been historically marginalized or underrepresented, and we factor this into every decision we make. We encourage submissions from individuals of all genders, ethnicities, abilities, and identities, and will give scheduling priority to those who self-identify as IBPOC, LGBTQ2S+, d/Deaf, living with disabilities, and/or facing other systemic challenges in our industry. Applicants should be aware that Neptune does not tolerate any form of harassment or discrimination of its employees, patrons, partners and volunteers, or any persons visiting or spending time on its premises. We are committed to accommodating applicants with disabilities at any stage of the hiring process.
- Anti-Harassment Policy_

Neptune is committed to maintaining a positive, harassment-free culture. We do not tolerate any form of harassment of our employees, clients, volunteers, or any persons visiting or spending time on our premises or online spaces. Please note that violation of this policy could result in revoked access. Neptune Theatre takes part in the Not in Our Space initiative, a national anti-harassment and respectful workplace collaboration campaign between Equity and the Professional Association of Canadian Theatres (PACT), which seeks to ensure healthy and productive working conditions for all professionals working in live performance across the country.

**Job Types**: Part-time, Fixed term contract, Seasonal
Contract length: 10 months

Pay: $19.00 per hour

Expected hours: 3 - 20 per week

**Benefits**:

- Flexible schedule

Flexible language requirement:

- Fren