General Manager

**This is a great opportunity to be part of a kind and respectful environment where people with dementia can thrive**

Could you imagine leading a team focused on developing meaningful relationships with the people that they serve? Having the opportunity to help seniors with dementia and memory impairments flourish in their daily life while building a strong team through mentoring, teaching by example and centered on a human first approach. If so, Arbor Trace is for you. Programs are specifically designed for the residents that meet the specific needs of those with memory loss.

**Location Name : Arbor Trace**

**Location City : London**

**Job Status : Permanent: Full Time**

**Job Schedule : Day time**

Located in the City of London, Arbor Trace is looking for a General Manager, permanent full-time day (40h) position, who understands the importance of team success with a desire to succeed. All services within the organization are designed to meet the needs and well-being of their residents. We are looking for a passionate individual to come and be part of our Community in order to make a positive impact in our residents’ and employees lives

**What you will be offered**:

- Annual Performance Bonus
- Cell provided
- Expense account (accommodation, meals, etc.)
- Computer provided
- Free meals
- Free parking
- Mobile days off
- Vacation
- Stable schedule
- Human management approach

**Specifically, your daily life with us will look like**:

- Be a proven leader, a coach, and ensure the best possible service for the residents.
- Plan and organize, lead and control all activities related to the operation of the home.
- Manage tasks and priorities of the staff (organization, performance management, discipline, and scheduling) in collaboration with the department heads (Care, Administration, Food Services, Activities, Housekeeping/Maintenance).
- Ensure that policies and procedures in place meet all legislative and residential needs, and modify them as required to meet changes in the legislative and market environment.
- Deliver results surpassing set budget, attaining and maintaining high occupancy, and ensuring superior customer service for both residents and their families.
- Ensure that all Hygienic, Health and Safety, Fire, and other regulatory standards are met by employees, contractors, community partners and residents.
- Act as the lead in leasing and marketing activities, and the documentation required to support these activities.
- Contribute to the preparation of the annual budget, and administers and controls said budget.
- Develop and maintain positive relationships with, residents, employees, union, health services organizations and providers

**The ideal person has**:

- A desire to work with seniors with dementia
- Know how to exercise motivational leadership
- Proven track record in sales
- Openness
- Stellar communication and interpersonal skills
- Analytical mind
- Ease and ability with adapting to change
- Ability to work in a team and to demonstrate a positive attitude
- Proven leadership skills

**Required qualifications**:

- Bachelor’s degree in administration and over 8-10 years of experience in a leadership role having managed at least 30 employees (retirement homes or hospitality field is a plus)
- Proven communications skills, both oral and written.
- A track record of results, flexibility and adjustment to changing conditions and a sense of customer satisfaction is required.
- Familiarity with the appropriate regulatory legislation is a plus.
- A knowledge of financial statement analysis, and the development and execution of business plans.
- Experience in HR, specifically in training and supervision within a Unionized environment is a must.
- Great computer skills: Outlook, Word, Excel, Power point, Microsoft teams

Located in London, Ontario, Arbor Trace is a comprehensive senior care environment, specializing in dementia and related memory loss care.

**Job Types**: Full-time, Permanent

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Dementia care: 2 years (preferred)
- Retirement Home: 2 years (preferred)
- Manageing in a Unionized environment: 2 years (preferred)

Work Location: In person