Strategic Account Representative

5 days ago

DollardDes Ormeaux, Canada Trinet Global Logistics Full time

**About us**

Trinet Global Logistics is a fun and dynamic place to work. Fast-paced environment, we are a big family. We like to make the peoples day easier by delivering WOW through Services. We embrace and drive change. All together, we create a fun place to work. If you are curious what working at Trinet is like, come and meet us Be humble, be passionate and be determined, that is what we like at Trinet

**Summary**:
Reporting to the Operations Manager in the Brokage Department, the Strategic Account Representative will be responsible for:

- The growth of their book of business
- The implementation of the customers on-boarding with the assigned team
- Help their Team Navigate certain customer situations and coach them on how to address issues
- Responsible to create an inspiring team environment with an open communication culture
- Monitor team performance and report on matrix
- Monitor customers performance and report on matrix
- Responsible for Customer’s satisfaction
- Daily/Weekly/Monthly proactive communication with customers
- Quarterly and Yearly customer reviews
- Primary point of contact for the customer and main escalation point for the Ops Team
- Customer Retention

**Knowledge and Expertise**
- Solution Driven
- Outstanding organizational and time management skills
- Know their business inside-out
- Motivate Team members
- Bilingual
- 1-3 years of experience in sales

**Expectations of the role**
- Growth
- Maintain the Auto-AR in order to get payment
- Customer Satisfactory Initiative
- Solutions Driven
- Customer Retention
- Accountability
- Respect targets for Front SLA’s
- Weekly customer calls
- Communication Daily Plan in the morning huddle
- Respect given deadlines

**What we offer**
- Casual Dress
- Professional development
- Paid vacation
- 9-76 program (work 76 out of 80 hours and have a day off every two weeks)
- Pension (employer’s will match to a certain percentage that varies with seniority)
- Paid personal/sick day off
- Paid day off on your birthday
- Extended Health care
- On-site parking
- Eligible to the Company’s bonus program

**As an equal opportunity employer, we respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.**

Type d'emploi : Temps plein, Permanent

Salaire : 50 000,00$ à 60 000,00$ par an

Avantages:

- Assurance Maladie Complémentaire
- REER Collectif
- Tenue Décontractée

Horaires de travail:

- 8 Heures
- Du Lundi au Vendredi

Capacité à faire le trajet ou à déménager:

- Dollard-Des Ormeaux, QC: Faire le trajet sans problème ou prévoir un déménagement avant de prendre son poste (Obligatoire)

Expérience:

- directeur de comptes: 2 ans (Souhaité)

Lieu du poste : Un seul lieu de travail

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