Key Account Manager

As a Key Account Manager, you will be responsible for managing and developing business within your assigned key accounts. In this role, you will actively lead and execute strategic growth initiatives, drive account performance, and take ownership of building strong, long-term partnerships
with your customers and suppliers
. Reporting to the Director of Sales, you will champion cross-functional collaboration to turn your vision for each account into results.

Main Responsibilities

Your main responsibilities will include:

• Strategic Relationship Management:
  Develop and maintain strategic, trusting relationships with
  customers
  and suppliers
  to drive organic growth and support long-term company objectives.
• Account Planning & Development:
  Create and maintain detailed account plans for existing customers, highlighting account profiles, market share, competitive positioning, and value creation opportunities.
• Commercial Accountability:
  Be accountable for the strategic plan on your accounts by thoroughly monitoring account performance, proactively identifying and resolving issues, and lead cross-functional teams to ensure account objectives are met.
• Profit and loss accountability
  : Monitor the program's profit and loss reports, identifying opportunities for improvement and working with cross-functional teams to maximize profitability and service levels.
• Customer & Market Insight:
  Research, gather, analyze, and maintain deep knowledge of assigned accounts. Stay well-informed of customer challenges, initiatives, goals, and competitors to identify and act on opportunities for added value.
• Bids
  :
  Build the suggested sales price
  and be the main point of contact for our customers' buying team concerning bids for current and new business opportunities.
• Driving growth
  : Initiate, plan, and lead initiatives with customers and suppliers to identify and create opportunities for further sales.
• Project Management
  : Manage the new product launch process alongside cross-functional teams, including setting deadlines, outlining project scope, and being the main point of contact during the lead-up to the launch.
• Category and Portfolio management
  : Manage and optimize the product assortment within your accounts, including analyzing performance data, identifying gaps and opportunities, and aligning category or portfolio strategies with customer needs and company goals. Proactively identify opportunities to cross-sell ArdoVLM's full product portfolio to drive growth and strengthen customer partnerships.
• Monthly performance reports
  : Provide account-specific performance reports to management on current business, including inventory health, demand and supply fluctuations, contract statuses, and proactively recommend action points to the team.

The ideal Candidate

The ideal candidate possesses the following qualities:

• Entrepreneurial mindset; enjoys planning and executing sales strategies
• Thrives in a fast-paced environment
• Effective at leading cross-functional teams to achieve account objectives
• Strong organizational skills
• Skilled negotiator with a strategic approach
• Highly detail-oriented
• Proven problem-solving and critical thinking abilities
• Clear and confident communicator, both written and verbal
• Comfortable presenting products to customers in person

Qualifications

• University bachelor's degree, preferably in a business discipline
• Minimum 5 years of experience in a dedicated account management role
• Experience in the Food Industry, Manufacturing, and Private Label, a strong asset.
• English fluency required
• Experience in project management is an asset
• Experience leading teams is an asset

Benefits

• Part of the annual discretionary bonus plan
• Health/Dental insurance coverage (100% of premiums paid by the company) after 3 months of employment
• Telus Virtual Health Care Telemedicine after 3 months of employment
• Employee Assistance Program EAP after 3 months of employment
• 3 weeks paid vacation per year
• 5 personal/sick days per year
• 2 day per week Work from Home, 3 days in office (expected in office full time to train for first 8-10 weeks)
• 50% subsidized gym membership to Fit Form down the street from the office
• Flex Friday working hours (end to day 1 pm during summer, 3 pm all other months)
• Half a day off paid on your birthday
• Casual-professional work environment
• Weekly fresh fruit program in office
• Free onsite parking with free electric charging stations
• Outdoor patio for lunches and events
• Company-paid outings

Our Culture

At ArdoVLM, you'll find more than just a job — you'll join a workplace built on
collaboration, trust, and teamwork
. We value open communication, supporting one another, and celebrating achievements together. We're also committed to your growth: whether through learning opportunities, exposure to different areas of the business, or career progression, you'll have the chance to keep developing your skills and advancing your career. Employees often describe working here as rewarding, motivating, and genuinely enjoyable — a place where people are happy to contribute their best every day.

About the employer

Founded in 2001 as an international food trading company, ArdoVLM is now a recognized leader in global food supply chain integrity management.

Building on an import-export business model with strategic investments in food safety auditing, farming, and food processing, ArdoVLM's commitments to brand protection are the foundation upon which we guarantee the quality of the competitively priced foodstuffs that we bring to market.

Service, quality, and integrity day in and day out, year after year.

Only candidates who are considered for the position will be contacted.