Customer Service Representative

Indigo Park is an industry leader and the most respected brand in parking and individual mobility, providing cutting-edge technology and innovation every step of the way. Our success comes from providing tailor-made, innovative solutions, first class customer service experience, continual evolution and an advanced vision of parking facilities. Active in 10 countries and with more than 2,000 employees in Canada, we are present in airports, hospitals, hotels, clinics, school boards and more Indigo believes that its strength lies primarily with its employees and is committed to sharing its success and promoting team spirit with them.

**Position Overview**

As the Customer Service Representative, you will be the first point of contact for arriving customers. You will be supporting our efforts to consistently surpass our customers and clients’ expectations by providing a superior customer service experience.

**What Would You Be Doing?**
- Greet, welcome and assist customers with any questions or inquiries
- Process customer transactions using a variety of payment methods in a quick and accurate manner
- Inform and advise customers and clients on our products and services
- Support customers with their use and navigation of the parking facilities and equipment
- Monitor lot and check for parking space availability
- Follow proper procedures in case of accidents or towing vehicles
- Provide basic troubleshooting of parking equipment
- Ensure that all defective ticket outputs are validated before allowing the customer to exit the premises
- Keep customer service booth tidy and organized throughout shift in order to deliver an efficient customer experience
- Other duties as assigned by manager

**What Are the Working Conditions?**
- Must be able to work alone with mínimal supervision
- Must be able to work outdoors in all weather conditions
- Must be able to stand for long periods of time
- Frequent bending, stretching, kneeling, and twisting
- Lifting up to lift up to 20 lbs. may be required

**What Are We Looking For?**
- Minimum 2 to 3 years of customer service experience is required
- Ability to clearly and accurately communicate both written and verbally
- Flexible to work weekends and other shifts, when needed
- Beginner to intermediate computer knowledge
- Ability to work efficiently under pressure in a fast-paced environment
- Ability to work well alone an as within a team-oriented environment

**What Will Set You Apart?**
- Results-oriented individual with a concern for accuracy and customer relations.
- Exceptional time management and organizational capabilities.
- Technical or mechanical skills are a definite asset.

**Why Join Indigo?**
- Growth in a dynamic and supportive team
- Employee Referral Bonuses
- Sites easily accessible by public transit
- The composition of Indigo's workforce reflects a wide variety of ages, profiles and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, but it does not include any other person under the Human Rights Code. Accommodations are available on request in the relationship to the materials or processes process._

**Job Types**: Full-time, Permanent

**Salary**: $15.00-$16.00 per hour

**Benefits**:

- Life insurance
- On-site parking
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift

Work Location: One location