Fr/en Bilingual Customer Service Rep

**REMOTE Bilingual FR/EN Customer Service Agent**

**Job Type: Full Time - Work from Home**

**Hours: Varies**

**Salary: $19.47 Hourly**

**Benefits: Available after 60 days for full-time employees**

**APPLY NOW**:
**About AnswerNet**

AnswerNet is the brand name for the AnswerNet family of companies including
AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice
our affiliates, AnswerNet operates more than 20 contact centers within the continental
United States and Canada. We provide a vast range of services to optimize telephone
answering services, appointment setting and confirmation, customer support, third-party
verification, sales, lead qualification, market research, and a host of other contact
management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we
process over 125 million interactions per year.

**Summary of Position**:
We are looking for remote customer-oriented service representatives who provide high
- level customer service solutions to all customers/clients on a daily basis. Answer all

incoming calls and make outgoing calls specific to each program or project you are

assigned, using the tools provided by AnswerNet and the client to properly document all

customer interactions, while maintaining a sense of integrity regarding both the

company and the customer while adhering to all company policies and procedures.

**Job Duties / Responsibilities / Essential Functions**:

- Manage large amounts of inbound calls and make consistent outbound calls.***
- Identify and assess customers’ needs to achieve satisfaction****:

- Provide accurate, valid, and complete information by using the right
methods/tools****:

- Meet personal/customer service team sales targets and call-handling quotas****:

- Handle customer complaints, provide appropriate solutions and alternatives

within the time limits; follow up to ensure resolution***
- Keep records of customer interactions, process customer accounts, and file

documents***
- Follow communication procedures, guidelines, and policies***
- Take the extra mile to engage customers***
**Required Knowledge /Skills / Abilities / Qualifications**:

- Proven customer support experience or experience as a client service

representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Must be a strong communicator: strong verbal, written, and interpersonal
- communication skills- Ability to multitask, prioritize, and manage time effectively
- Proficient in typing
- Must be a peer leader: exemplary attendance, positive attitude, professional
- conduct and high-level customer service skills- Solution-Oriented CSR: an individual with a strong sense of integrity and a

dedication to quality, one who always goes to the next level to deliver an
unforgettable customer experience
- Computer Skills: familiarity with Windows, Microsoft Office, and the ability to

quickly learn new software with provided training.
- Flexibility with scheduling and work hours
- Other requirements which may vary as determined by management.
- Driven by Success: the want to constantly innovate and push yourself, and your
- team, to being the best in the industry- At least one year of previous high-volume call center experience
- Experience working with an automatic dialer
- MUST BE COMPUTER LITERATE
- Pleasant phone demeanor
- Experience in BOTH inbound and outbound environments
- Must be able to speak, read, and write in English and French.

**WAH Requirements**:

- **PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks,**

**and tablets are not compatible)**
- **Hard-wired high-speed internet connection (ethernet cable)**
- **USB-connected Headset**:

- **Webcam**:

- **A quiet dedicated place to work free from distractions including pets and**
**children.