Support Team Lead

9 hours ago


Calgary, Canada EPAM Systems, Inc. Full time

We are looking for a Support Team Lead. You will be working across a varied rage of technologies. You will help to problem solve, develop, test, and deliver solutions across the.NET/C#/ JavaScript/ MQ technology stacks. You will play a pivotal role in ensuring client solutions are fit for purpose and use your technical expertise to move existing solutions forward as client requirements change/evolve.
Req.#737036307

**Responsibilities**:
Taking clients conceptual ideas translating them into technical solutions
Advising clients on the best approach to the small changes they require
Getting to the root of a diagnosis for a bug quickly
Communicating with client business team and technical teams directly to source further information to make decisions on bug fixes or small changes
Performing reviews of solutions for technical audits and to give recommendations for change
Analyze and resolve tickets in coordination with the L1 Support team
Database Operations
Ensure that tasks are executed on agreed time, cost, and quality constraints following the release calendars and support SLAs
Responsible for ensuring adherence to Security and Compliance policies and procedures
Work with multiple product vendors to address bugs and perform Root-cause analysis
**Requirements**:
Excellent communication skills in English both written and spoken
Experience of working between multiple tasks in parallel
Ability to learn new solutions and new technologies quickly
Ability to be able to communicate with non-technical people about technical solutions
Effective troubleshooting and problem-solving skills to provide the ability to get quickly to a solution
Experience of a continuous integration environments
Experience of design patterns e.g. IOC, MVC
Some experience with Web Servers (IIS)
ASP.NET C#, IBM MQ, SQL, JavaScript, Access, Azure cloud, Oracle Cloud
Microsoft SQL Server, Oracle
Good experience with source control technologies e.g. GIT, SVN, TFS
Front end technology HTML5/CSS/JavaScript/jQuery
We offer
Extended Healthcare with Prescription Drugs, Dental and Vision, and Healthcare Spending Account (Company Paid)
Life and AD&D Insurance (Company Paid)
Employee Assistance Program (Company Paid)
Telehealth (Company Paid)
Short-term Disability (Company Paid)
Long-Term Disability
Paid Time Off (including vacation and sick days)
Registered Retirement Savings Plan (RRSP) with Company match
Maternity/Parental/Adoption Leave Top-up
Employee Stock Purchase Program
Critical Illness Insurance
Employee Discounts
Unlimited access to LinkedIn learning solutions
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here, you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
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