Team Lead, Housing Programs and Support

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
- The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
- As the Team Lead, Housing Programs and Support, you will be responsible for managing and overseeing the delivery of property management services for directly managed buildings, group homes, and non-profit portfolios in the region for Calgary Housing Company (CHC). Primary duties include:

- Oversee operational and budgetary requirements of the designated portfolio and ensure timely preparation of, and adherence to quarterly budgets and revenue.
Ensure the timely and accurate review of performance measures and targets within the designated portfolio.
Review, approve and assign transfers of tenants into other properties.
Ensure the Housing Program & Support team work cooperatively and collaboratively to maintain positive relationships with tenants and internal and external partners.
Lead the development, approval and implementation of new policies for staff; ensure compliance with policies, Customer Service Standards and all relevant legislative and regulatory requirements.
Work closely and collaboratively with the Asset Management Division and Senior Site Managers on property, maintenance, security and building envelope needs and issues.
Collaborate with the Portfolio Management Division to achieve portfolio objectives and act as a Subject Matter Expert on portfolio recommendations.
Supervise direct reports including hiring, training, performance development planning, review and monitoring of work plans and deliverables, coaching for development of employees, and succession planning.
Develop targeted training plans for employees and an annual training plan to achieve CHC’s vision for the Customer Experience.
Represent CHC at various meetings and community events such as regional committee meetings or meetings with the Calgary Police Service and other partner agencies where emerging issues related to housing are discussed.
Act as the point of contact for resident escalations and grievances leading the investigation process and identify corrective actions (for example: policy development, staff coaching, mediation).
Participate or lead special projects within the Customer Experience division or cross-divisionally to achieve organizational and customer service excellence.
- **Qualifications**
***A completed 2 year diploma in Public Housing or a related certificate and at least 8 years of Housing experience, which includes at least 5 years of experience supervising staff OR;
A degree in Human Services or Business Administration and at least 5 years of Housing experience, which includes at least 3 years of experience supervising staff.
Experience in Yardi software is considered an asset.
Well-developed communication, leadership, facilitation and engagement skills with the ability to build and maintain multiple effective working relationships with diverse groups.
The ability to manage multiple, constantly shifting priorities in a fast-paced environment.
- **Pre-employment Requirements**A security clearance will be conducted.
Successful applicants must provide proof of qualifications.
- Union: Exempt
- Business Unit: Calgary Housing Company
- Position Type: 1 Temporary (up to 18 months)
- Location: 1701 Centre Street NW
- Compensation: Level E $80,640 - 121,760 per annum
- Days of Work: This position works a 5 day
- work week earning 1 day off in a 3 week cycle.
- Hours of work: Standard 35 hour work week
- Audience: Internal/External

- Job ID #: 308188