Bdc Service Representative

**Drive for Excellence**

**Kia of Brampton** is the number one Kia dealership in Ontario and we offer a personalized guest experience to everyone who walks through our doors. With access to over 300 new and high quality pre-owned vehicles we have one of the largest Kia inventories.

**Kia of Brampton** is looking for a **BDC Service Representative **to join their dynamic team.

Part of the Performance Auto Group, a leading automotive group, we are committed to integrity, believe in employee empowerment, passionate about innovating, care about a great guest experience and giving back.

**About you.**

You are a team player, motivated and open-minded to join a fast paced dealership. The Kia of Brampton team has an open door policy and is willing to lend a helping hand as needed. You are someone who is hard working, coachable and loves guest interaction. You’ll be in the right place if you want to make retail automotive into a career as we believe in internal mobility and celebrate each of our team’s advancements.

**Here’s what you’ll deliver**:

- Schedule service and maintenance retention appointments.
- Answer inbound calls and respond to all customer inquiries and all web leads promptly and effectively.
- Coordinate internal work; liaison with Service, Parts and Sales Department staff.
- Utilize dealership call scripts for all inbound and outbound service calls.
- Update information regarding all scheduled and confirmed appointments with the customers.
- Accomplish all daily, weekly, and monthly goals as established by the Service Manager.
- Streamline the CRM with information regarding all verbal communication with customers.
- Document information in the Appointment Log when an appointment is scheduled.
- Study products and services to continually enhance ability to assist customers.
- Comply with any customer handling and marketing functions.
- Communicate with the Service Manager about any potential customers issues or problems.
- Perform all outbound campaigns as periodically assigned by the Service Manager.
- Perform service administrative duties as requested by the Service Manager.
- Other duties as required by management.

**What you need to succeed**:

- High School Diploma or GED is required.
- 1-2 years of dealership experience is an asset.
- CDK and Reynolds experience is considered an asset.
- Excellent customer service skills with enthusiastic and friendly demeanor.
- Must have a valid Ontario Driver's License and good driving record.
- Able to work well under pressure.
- Strong attention to detail will be required.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
- Able to effectively communicate both verbally and in writing.
- Ability to perform multiple duties in a high-energy, fast-paced environment.
- Must have a results oriented mindset to succeed.
- Willing to work as a member of a team and interact with others in a professional and courteous manner.
- Ability to work flexible hours and work around a changing schedule.

**What’s in it for you?**
- Excellent management support and guidance
- Opportunities through our Internal career mobility program
- Access to health, dental and vision insurance
- Disability, critical illness and life insurance for the unexpected
- Our Employee Assistance Plan (EAP) for you and your family's wellness
- Discount on vehicles, service and parts for you and your family
- Discounts to retailers and service providers across the country
- Free and engaging employee events
- Did we mention we love giving back to our communities?

**This compensation range will be based on knowledge, experience and bonus earnings**

**Job Type**: Full Time

**Salary**: $18.00 - $ 22.00 per hour
**Performance Auto Group is a leading automotive company in Southern Ontario with over 1700 employees, 22 brands and 34 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Oakville, Orangeville, St. Catharines and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.**

SP