Banquet Server

**University Golf Club**

**Job description**

**SUMMARY**

The Banquet Server position is responsible for directly servicing guests in facilities to include the Banquet Department. They are responsible for ensuring the highest level of guest service by adhering to all University Golf Club’s policies and procedures during operating hours, while working in a clean and safe environment, and efficiently executing and achieving all departmental goals (financial, guest satisfaction, teamwork, and staff fulfillment).

The Server position will report directly to the UGC Banquet Manager with a commitment to teamwork and a focus on achieving the department’s overall vision and goals.

**ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following. Other duties may be assigned.

**Essential**
- Services aspects in specific food and beverage assigned areas and operations and acknowledges, greets and thanks all guests
- Services banquets to ensure proper room preparation, set up, execution, and clean up
- Focuses on tasks centered on daily operations including floor service, guest relations, teamwork, cleaning, order taking, payment processing, serving food and drink, and adhering to Club policies and procedures

**Staff Expectations**
- Attends seasonal training and orientation
- Ensures all club and departmental policies are adhered to including: uniforms, opening/closing procedures, codes of conduct, cleaning schedules, and operational systems
- Communicates effectively with other team members
- Learns from coaching when an area is identified that needs improvement
- Utilizes empowerment to take initiative to drive sales and repeat business
- Fulfills all aspects outlined in job description

**Departmental Teamwork**
- Strives to achieve departmental goals and adheres to the overall UGC F&B vision, mission, and core values
- Works with F&B Managers, Captains, Chefs, and Events Department as required
- Communicates effectively with the food and beverage management team with a commitment to collaboration, teamwork, discussion, adaptability, and adherence
- Communicates and teams well with other departments ensuring assigned responsibilities are carried out
- Implements and supports all Club and departmental initiatives and programs as requested by management

**Departmental Results**
- Ensures compliance with licensing, hygiene and health and safety legislation/guidelines
- Protects Club, staff, and guests by adhering to all safety, sanitation, food preparation, food storage and alcohol beverage control policies including confirming legal drinking age and discontinuing service to intoxicated guests
- Ensuring all inventory control policies are executed and adhered to

**Customer Relations**
- Informs management of any customer enquiries and complaints and utilizes problem solving techniques to resolve issues
- Informs management of guest inquiries, concerns or comments and provides solutions; acquires feedback from guests, staff, and co-workers in order to ensure satisfaction and/or implements service improvement ideas;
- Encourages customer feed back
- Ensures guest service standards are executed at a high level
- Maintains high visibility at the club by greeting and listening to customers’ comments and needs

Must be able to be on feet for long periods of time

Must be able to lift up to 50 lbs

8-32 hours per week

**Wage & Benefits**
- $17.85/hr + Grats
- Discounted food
- Golf Privileges
- On-site parking
- Store discount
- Other

**Job Types**: Full-time, Part-time, Seasonal

Pay: $17.85 per hour

**Benefits**:

- Discounted or free food
- Flexible schedule
- On-site parking

Work Location: In person