Facility Services Manager

Hamilton Downtown Family YMCA
79 James St. South
Hamilton, Ontario, L8P 2Z1

**Starting Salary**:$45,000 - $60,000 (commensurate with experience)
**Position Status**: Full-Time
**Placement**:Immediate

**Benefits & Perks**:We offer an array of total rewards to recognize loyalty, longevity, and passion for the work we do:

- Competitive total compensation packages
- Generous pension plans with employer matching
- Free YMCA Health & Fitness Memberships
- Professional development opportunities including paid training and access to YMCA education scholarships
- Employee and Family Assistance Program (EFAP)
- Opportunities for career advancement

**Nature & Scope**

The Facility Services Manager is a full-time position and participates as a member of the branch leadership team, responsible for implementing standards of service excellence with primary responsibility for ensuring the building is clean and well maintained at all times, and in support of delivering a high quality member service experience.

This hands-on role is responsible for the development and implementation of a fully integrated cleaning plan and comprehensive preventative maintenance program, including asset refurbishment and facility projects. This role has a direct reporting responsibility to the General Manager of the Hamilton Downtown Family YMCA branch.

**Working Conditions**

Please note that this position requires the successful incumbent to be flexible and available to work a variety of shifts including early mornings, evenings, weekends, school breaks and holidays dependent on program needs.

The YMCA will provide all required safety training and endeavors to adapt to meet everyone’s needs to create an inclusive environment. It should be noted that this position will require physical labour, lifting, working with a variety of materials and working at heights, among other manual tasks which will be reviewed with the successful incumbent.

Primarily inside work, however, depending on specific situations there may be a requirement to work outdoors and/or unfavourable conditions from time to time such as boiler room, duct/ventilation areas, confined areas, as well as conditions involving extreme temperatures; stair climbing, extended periods standing/walking.

**Responsibilities**
- Provide hands on leadership to the branch Facility Services team to ensure a clean, safe and well maintained facility.
- Directly supervise a diverse full-time and part-time cleaning team of approximately 10 -15 staff and volunteers including, hiring, training, scheduling, payroll and performance evaluation and correction.
- In conjunction with operational requirements, co-ordinate, prioritize and assign internal and external trades for repairs and maintenance activities to be performed on equipment and building systems.
- In collaboration with the General Manager, oversee the effective management of the branch’s physical assets ensuring optimum equipment reliability, uptime, economic life cycle of assets, safety, building audits and on-going compliance as required; including oversight of selected Capital projects.
- Assist in developing, implementing, scheduling and monitoring of preventative maintenance schedules including all relevant documentation and record keeping.
- Manage departmental operational budgets, provide input to capital and expense budgets on an annual basis
- Orders supplies and materials as required and process all payments for goods, contracts and services.
- Develop and sustain good member, staff, volunteer, contractor and supplier relations; acts as a role model for staff and volunteers on a daily basis.
- Participates in front line duties and scheduled Team Leader shifts as required.
- Provides leadership to the branch Pool and spa operations in regards to compliance and general maintenance needs.
- Implement and utilize YMCA SAM standards (training will be provided) throughout the Hamilton Downtown YMCA Facility.
- Participates in and Co-Chairs branch Health & Safety committee.
- Collaborates with peers and provides consistent delivery of supply and services in line with association and department policies or initiatives.

**Qualifications**
- Two Years Post-Secondary education preferably leading to the Maintenance Management Professional (MMP) designation or equivalent is recommended along with five years building operation, proven trade experience or certification in one or more of the following areas:

- Electrical/Plumbing/Carpentry
- Mechanical & HVAC systems
- Operation of a BAS control system (understand, troubleshoot and adjust)
- Pool operations CPO/BPO (required or obtainable)
- Health & Safety worker certification (required or obtainable);
- 3 years relevant work experience in building Operations and/or Maintenance and cleaning processes and procedures
- Strong communication skills, both written and verbal
- Excellent interpersonal and coaching skills
- Three years proven supervisory and budgetary management experience