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Burnaby, Canada Systechcorp Inc Full time**Responsibilities**: Set up user accounts and systems for new employees. Interact with customers to troubleshoot laptop, printer, hardware, software and other peripheral device issues. Monitor IT ticketing system for incoming requests and resolve or escalate accordingly. Effectively manage inventory of laptops and accessories. Demonstrate the ability to...
Help Desk Support
3 weeks ago
**Responsibilities**:
Set up user accounts and systems for new employees.
Interact with customers to troubleshoot laptop, printer, hardware, software and other peripheral device issues.
Monitor IT ticketing system for incoming requests and resolve or escalate accordingly.
Effectively manage inventory of laptops and accessories.
Demonstrate the ability to identify and solve complex problems independently and multi-task in a dynamic environment.
Experience troubleshooting and maintaining general AV and VTC setups (displays, video conferencing) Polycom, Zoom, and Google Meet.
Be part of an on-call rotation and ability to work flexible hours
**Qualifications**
**Required Skills and Qualifications**
4+ years of IT Helpdesk experience preferred.
4+ years of technical experience supporting an asset environment. consisting mainly of Mac but also including Windows and Linux.
Excellent written and verbal communication skills.
Customer-oriented and can work well under pressure.
Experience with Google Gsuite and Microsoft Office Suite.
Good understanding of Wifi, DHCP, DNS and MFA solutions.
Experience with various anti-virus, malware and endpoint security solutions.
Experience with endpoint management systems.
Knowledgeable on current laptop and peripheral hardware specifications.
**Job Types**: Full-time, Fixed term contract
Contract length: 36 months
Pay: $17.35-$44.40 per hour
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Burnaby, BC: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Help desk: 4 years (required)
**Speak with the employer**
+91
+14703813692
