Help Desk Support Technician

2 weeks ago

Burnaby, Canada SUMMIT TOOLS Full time

**About Summit Tools**:
We are a proud Canadian company in operation since 1993. We are well established leader in Power Tools, Power Tools Accessories, Hand Tools and other categories. We have 4 store locations, a Distribution Center and Head Office. Our stores have a wide selection of national brands with the latest products in the market. We proudly serve a broad spectrum of clients from the Contractor, Trades and Industrial users. We take pride in serving their needs. We are creating new and more opportunities for our team through expansion.

**What we offer employees?**
- Competitive compensation
- Comprehensive Benefit Package - extended health, dental, long term disability, and term life insurance
- All Staff are full-time which creates a stable work environment.
- Not required to work Sundays, evenings, or statutory holidays
- We are offering advancements through multiple channels - Retail, Distribution, and Head Office

**Main Responsibilities**:

- Maintain, and regularly update an inventory of all hardware devices used in the stores. This includes computers, printers, phones, security cameras, televisions, and any other relevant equipment.
- Work with stores to ensure that all equipment is in good condition and functioning correctly.
- Manage store IT supplies such as printer toners.
- Understand front end software to troubleshoot software issues and ensure correct functionality of all equipment.
- Develop equipment maintenance plan for stores and ensure tasks are being completed.
- Evaluate requirements for new hardware and coordinate their acquisition.
- Track life cycle of each asset, coordinate maintenance and end of life disposal.
- Budgeting for new and replacement equipment.
- Installation and Configuration of new devices, install necessary software, and configure settings. Includes travelling to new store locations to coordinate and assist with hardware setup.
- Day to day IT tasks such as troubleshooting hardware issues and occasional IT help desk fill in duties.
- Travel to each store quarterly (twice yearly in Quebec) to check all assets and verify maintenance.

**Experience**:

- Minimum 2 years of general IT Helpdesk experience
- working knowledge of VM Ware is a plus.

**Skills**:

- Must be able to work independently as well as in a team environment
- Must be quick to adapt in various work environments
- Must be a self-starter with a sense of ownership and accountability for departmental objectives
- Must have strong communication abilities in verbal, written, and presentation settings
- Must have proven organizational and time-management skills with the ability to prioritize tasks based on timelines and importance
- Must be able to handle highly classified and confidential material
- Must be able to adhere to and follow applicable company policies and procedures as well as IT legislation

**Job Types**: Full-time, Permanent

Pay: $55,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- IT Help desk: 2 years (required)
- MS Office Suite: 1 year (preferred)

Work Location: In person

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