Clinical Coordinator

5 days ago

London, Canada SkinSunday Full time

**Job Overview**: The Clinical Coordinator at SkinSunday is a key member of our team, responsible for ensuring the smooth and efficient operation of our clinic. This role involves coordinating patient care activities, managing administrative tasks, supporting our healthcare providers, and driving our social media marketing efforts to deliver the highest standard of service to our clients.

**Key Responsibilities**:

- **Patient Coordination**: Schedule and manage patient appointments, ensuring optimal flow and mínimal wait times. Assist with patient check-ins and check-outs, and provide exceptional customer service.
- **Administrative Duties**: Maintain accurate patient records, handle billing, and manage inventory of clinical supplies.
- **Staff Support**: Coordinate with healthcare providers to prepare for patient consultations, treatments, and follow-ups.
- **Communication**: Serve as a primary point of contact for patients, addressing inquiries and concerns promptly and professionally. Ensure clear communication between patients, providers, and administrative staff.
- **Quality Assurance**: Monitor clinic operations to ensure compliance with regulatory standards and best practices. Participate in continuous improvement initiatives to enhance patient care and clinic efficiency.
- **Social Media Marketing**: Develop and implement social media strategies to promote SkinSunday’s services and events. Create engaging content, manage social media accounts, and interact with our online community to build and maintain our brand presence.

**Qualifications**:
High School graduate or equivalent.

2 year medical clinic/spa reception experience is REQUIRED

2 year customer service experience is REQUIRED

Interest in the medical aesthetics industry is REQUIRED

Sales experience is an asset

English language proficiency, verbal and written.

Proficient in Microsoft word and excel.

Be proficient in POS systems, spa booking software

Excellent phone communication skills

Knowledge & experience with all Social Media platforms including Facebook, Instagram,etc.

Ability to multi-task and work in a busy environment

Solid judgment and decision-making skills

Must be able to work independently, as well as a team

Must be able to work weekends, evenings

Ability to work in a fast-paced environment and handle sensitive information with discretion.

Pay: $23.00-$25.00 per hour

Expected hours: 32 - 40 per week

Flexible language requirement:

- French not required

Schedule:

- Evening shift
- Monday to Friday
- Weekends as needed

**Language**:

- English (preferred)

Work Location: In person

Application deadline: 2024-11-25
Expected start date: 2024-11-25

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