IT Desk-side Technician

4 days ago

Toronto, Canada Foresters Financial Services, Inc. Full time

Career Opportunity

Role Title

IT Desk-Side Technician

Purpose of role

Regular process improvement along with cost effective innovation will be required to enable synergy within IT Deskside Support team and other IT and Business groups.

Job Description

Key Responsibilities
- Remote and onsite for support end user computing and mobile devices, peripherals and software
- Troubleshoot client/server communication issues, service failuresHardware diagnostic/repair (where applicable) and re/installation
- Interface directly with customers to resolve queries and incidents
- Installing, diagnosing, repairing, maintaining, and upgrading all PC equipment
- Image Workstation for new deployments
- Troubleshoot problem areas in a timely and accurate fashion.
- Handle and resolve Incident and Request management as prioritize by the TL IT Operations while adhering to agreed service levels agreement targets
- Maintain an excellent level of documentation and knowledge base management
- Preform Asset Management activities for all IT equipment
- Provide Asset Management reports as required weekly and Monthly to TL IT Operations

Key Qualifications
- 3-5 years experience within customer service within Information Technology
- ITIL V3 Foundation Level Certified an asset
- Experience with end user device support within a corporate environment
- Superior problem solving and communication skills
- High customer service orientation, and the capability to manage and prioritize customer expectations.
- Work effectively in a fast paced setting with multiple customer priorities
- Demonstrable experience working in a client facing position within an ITIL context
- Ability to work unsupervised and manage time effectively
- Strong experience in the Microsoft product suite including Windows and Office/365
- Remote support/tools
- Altiris deployment and packaging
- Exchange/Active Directory/File Share management
- Strong Team player
- Professional appearance in a client facing role
- Potential after hours support and light travel

LI-Hybrid

Equal Opportunity Employment and Inclusion - _at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves._
- in advance of your appointment._

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