Current jobs related to Service Desk Technician L2 - Toronto - Milestone Technologies, Inc.

  • Service Desk Technician

    7 days ago

    Toronto, Canada Royal College of Dental Surgeons of Ontario Full time

    The Royal College of Dental Surgeons of Ontario (RCDSO) is a leader in health care regulation. As the governing body for more than 11,000 dentists in Ontario, our mission is to act in the public interest by putting patients first. We are committed to transparency, accessibility, openness and fairness in all our work. Do you have excellent customer service...

  • Service Desk Analyst

    7 days ago

    Toronto, Canada Allied Full time

    Allied is looking for a **Service Desk Analyst** to join our Technology team in Toronto. At Allied, everything starts with purpose. In the role of Service Desk Analyst, you ensure our team members have access to the information technology they need. In turn, you elevate every Allied team member to connect and complete their tasks with efficiency. **Who are...

  • Service Desk Analyst

    1 week ago

    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • Service Desk Agent

    2 weeks ago

    Toronto, Canada Coreio Inc Full time

    We are currently seeking a **Service Desk Agent** to join our incredible team on a full-time remote basis. The Service Desk agent responds to client incident and Service Requests remotely. Support activities include the logging the interactions in our call management tool, initial troubleshooting, resource coordination and remote take over (RTO) if...

  • Help Desk Technician

    4 weeks ago

    Toronto, Canada Channel Zero Inc. Full time

    Channel Zero Inc. (CHZ) is looking for a competent Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and...

  • Tier 2 (L2) Support Specialist

    7 days ago

    Toronto, Canada ET Group Full time

    **Company Description** Are you ready to join a purpose-based organization that is radically reinventing how work is done and is committed to providing exceptional customer support? At ET Group, we believe in evolving our organizational culture to meet the changing needs of our clients and team members. We're in search of individuals with bold ideas who want...

  • IT Service Desk Manager

    1 week ago

    Toronto, Canada Thales Full time

    Location: Toronto, Canada Thales people architect solutions that support 85 million mainline and suburban passenger journeys, worldwide, every day. Our Rail Signalling and Communication systems are used on metro lines across major cities, and 72,000 kms of route, 52,000 trains per day in 16 countries are controlled by our Traffic Management Systems....

  • Service Desk Analyst

    1 week ago

    Toronto, Canada Cognizant Full time

    We are seeking a dedicated Service Desk Analyst to manage calls and tickets directly from Customer end users. The technician will leverage pre-defined Standard Operating Procedures (SOPs) to resolve incidents and fulfill common requests. This role involves collaborating with Customer to develop and improve SOPs. Cognizant’s CIS (Cognizant Infrastructure...

  • Hybrid IT Help Desk Technician

    2 days ago

    Toronto, Canada Mount Pleasant Group Full time

    A not-for-profit organization in Toronto seeks a Help Desk Technician to ensure effective use of corporate technology systems. The role involves troubleshooting technical issues, managing helpdesk requests, and supporting a hybrid work environment. Candidates should have at least two years of experience in technical support, strong communication skills, and...

  • Gm, Client Services

    1 week ago

    Toronto, Canada The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

Service Desk Technician L2

3 weeks ago

Toronto, Canada Milestone Technologies, Inc. Full time

**Company Overview**

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

**Job Overview**

We’re looking for a Help Desk Technician to join our skilled IT Help Desk Operations team, serving local and global internal users. Our goal is to provide excellent technical and non-technical support with outstanding customer service and timeliness. The Help Desk Technician has experience in supporting both Mac and PC environments, can hold a conversation as well as resolve complex technical issues effectively and efficiently, and is someone who values the people behind the problems. This role works Monday through Friday during standard business hours.

**Requirements**

  • Provide hardware and software IT support and technical education to end users both remotely and onsite.
  • Applies critical thinking to efficiently troubleshoot simple and complex user requests and issues. and provides as much context and information as possible to deliver the best solutions as -quickly as possible.
  • Troubleshoots client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi, wired connectivity to the internal network, password resets, etc.
  • Supports user requests and performs break/fix or remote installations as needed.
  • Supports AV for internal and customer facing events.
  • Leads in ticket processes and provides coaching for other Technicians when workflow deficiencies are identified.
  • Has deep understanding of defined team metrics, such as backlog, aging, effectiveness; and takes actions based on the current trends in Service.
  • Document our systems and ensure our processes are always improving.
  • Displays learning agility by actively seeking answers when technically challenged.
  • Seeks feedback from other Help Desk Technicians to optimize and improve support, while also maintaining a solid understanding of general user support needs and requirements.

**Required Skills and Experience**

  • Minimum 1-2 years of experience in a Help Desk role w/walk-up service required, VIP support preferred.
  • Advanced working knowledge of collaboration tools such as Slack, Teams and Google Workspace required

**#li-da1**

**Compensation**

Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

**Our Commitment to Diversity & Inclusion**

  • At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success._
  • Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees._
  • We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you._
  • This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site._