Transfer Administrator, Medical Communication Centre
3 days ago
Position Type:
Permanent
Closing date:
2025-09-14
Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.
We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls.
The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.
In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.
Transfer Administrator, Medical Communications Center, Shift work including days, nights, weekends, holidays.
Nature and Scope:
The Transfer Administrator serves as the first contact for the Medical Communication Centre in non-emergency incoming calls. The Transfer Administrator communicates effectively and provides pertinent information to various staff, facilities and agencies in relation to patient transfer services.
**Responsibilities**:
Responsible to fulfill various roles required during the shift including but not limited to:
Non-emergency call-taking / administration Record keeping Transfer coordination Hospital liaison
- Responsible to ensure the timely and accurate completion of required paperwork, reports and service inquiries.
- Receive and process requests for non-urgent transport, using proper telecommunications techniques.
- Advocate and practice excellent customer service.
Qualifications and Requirements:
- Minimum grade 12 and one year business or medical terminology college course, or an equivalent combination of education and experience.
- Experience in a call centre environment or a clinical/medical/hospital environment is an asset.
Knowledge & Skills
- This person must possess the innate ability to perform several tasks at once time.
- Standard first aid/ CPR certificate an asset.
- EMD certification an asset.
- Knowledge of medical terminology an asset.
- Demonstrates excellent organizational and time management skills to adequately prioritize workload.
- Ability to multi-task and work well under pressure, often under strict deadlines.
- Maintains a positive attitude, is self-motivated and attains a high standard of performance.
- Demonstrates technical efficiency and extensive knowledge of all Communication Centre equipment.
- Excellent communication and customer service skills.
- Demonstrates effective listening skills and the ability to follow instructions.
- Ability to work day shifts from 0600 to 1800 seven days a week.
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