Collections Administrator

Position Type:
Permanent

Closing date:
Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.

We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls.

The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.

In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.

This role is primarily responsible for overseeing the day-to-day ambulance service fee receivable collections for EMC/EHS, as well as the provision of financial analysis and reporting. In a capacity covering a broad range of duties, the mission will be to keep the overall operational status efficient, while meeting or exceeding customer/patient expectations.

**Responsibilities**:
- Review status of delinquent accounts and initiate appropriate collection process- Contact patients via telephone to seek payment and research customer invoice and payment history- Issue past due and late notice letters as required- Engage and work closely with external collection agencies for severely delinquent accounts- Monitor high balance accounts by completing various reports on each type of transport, analyze each account balance, last payment, etc.- Work directly with the Accounts Receivable Administrator on bankrupt and consumer proposal accounts- Prepare monthly list of automated dialer calls on accounts scheduled to go to external collections the following month- Complete year-end accounts receivable bad debt write offs, as well as monthly small balance write offs, including overpayments and underpayments on accounts- Assist in training staff on the duties of accounts receivable to ensure communications with customers are current and effective for maximizing payments- Recommend repayment plans that contribute to overall improvement in collections while considering the individual circumstances of our patients- Prepare weekly and monthly reports related to past due accounts.- Other duties as the Supervisor of Finance may see fit from time to time

**Requirements**:
- Business degree or diploma from a post-secondary institution is preferred- 3+ years’ experience with customer collections with focus on individual customer accounts- Experience researching and resolving customer-billing issues- Experience in developing and analyzing Accounts Receivable reports- Knowledge and/or expertise in finance and accounting preferred- Proven and effective customer service telephone skills- Ability to quickly learn and effectively use various computer billing and reporting systems such as Great Plains- Strong analytical and organizational skills-
- Excellent written and verbal communication skills

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