Transport Operator

Position Type:
Casual - Occasionnel

Closing date:
2025-08-12

Medavie Health Services is a national leader in primary health care solutions and the largest contracted provider of emergency management services in Canada. Together with Medavie Blue Cross, we are part of Medavie, a health solutions partner committed to improving the wellbeing of Canadians.

With a growing network of 5,400 health care professionals in six provinces, Medavie Health Services has a long history of operating ground and air ambulance services, medical communications, Mobile Integrated Health/Community Paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training.

We are proud to invest in communities to help address some of Canada’s most pressing physical and mental health care challenges.

As an employee of Medavie Health Services, we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe and respectful workplace.

The Transport Operator is responsible for the safe operation of IEMS vehicles and movement of those clients/patients requiring assistance. The Transport Operator must constantly monitor clients/patients and exercise a great deal of tact, diplomacy and customer service. The Transport Operator may deal with heavy traffic and congested streets. The Transport Operator must be alert and manage their personal well-being as they can drive for long periods of time, operate during peak periods and must cope with adverse weather, construction and traffic conditions. This position will be responsible for providing first aid services should the situation arise.

As an employee of IEMS, we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.

In this role, you will be responsible for:

- Safe and prudent operation of IEMS vehicle.
- Supporting and assisting clients /patients while placing in or removing from the vehicle.
- Safely moving patients from bed to stretcher/wheelchair or while moving on stretcher or wheelchair.
- Interacting professionally at all times with employees of IEMS and stakeholders.
- Operating all system and company vehicles in accordance with Prince Edward Island laws as well as all applicable Policies and Procedures and Safe Work Practices of IEMS.
- Completing all work-related documentation required by management within required time frames.
- Maintaining on-going cleanliness of vehicle, station, and/or premises during scheduled shift.
- Practicing good hygiene and demonstrating socially accepted customer service skills when interacting with clients, family members, other emergency services, colleagues and with the general public.
- Displaying decision-making capability and taking initiative as needed.
- Operating of communications equipment and interacting with Medical Communication Centre, as needed.
- Practicing effective infection control measures including the use of personal protective equipment.
- Checking and visually inspecting vehicle daily and for pre-trip awareness.
- Operating vehicle and practicing defensive driving techniques while following traffic laws at all times.
- Assessing and monitoring vehicle operating conditions, and report issues.
- Monitoring passengers to ensure their safety and contacting the Medical Communications Centre for assistance as needed.
- Maintaining a high degree of discretion and confidentiality as transport of any client/passenger using this service falls within our Privacy mandate.
- Performing other such similar, comparable or related duties required or assigned.
- Providing medical assistance as required under the direction of the paramedic they will be assigned with.
- Possess a high school diploma or equivalent.
- Posses a valid Class 4 driver’s license with the province of Prince Edward Island (or equivalent) or willing to obtain prior to hire date.
- Must have a safe driving record and Criminal Record Check with Vulnerable Sector prior to being hired.
- Will be required to provide a criminal record check including a vulnerable sector check.
- Have additional courses centering around driver education would be considered an asset.
- Have experience transporting clients, larger vehicles is considered an asset.
- Are required to pass a physical abilities test prior to employment for lifting and moving patients.
- Have excellent customer service and communication skills.
- Use good judgement, decision making and problem solving when managing daily developments.
- Have strong interpersonal skills to build good working relationships with internal and external partners to achieve common goals.
- Must provide proof of vaccination status for Measles, Mumps and Hep B
- Have a positive attitude, excellent time mana