Current jobs related to Training & Gds Support Specialist - Remote - Canada - Direct Travel
-
Operations Support Specialist
6 days ago
Canada Direct Travel Full time**Operations Support Specialist - Remote** **Position Overview** Strong ticketing sales agent with at least 5 years GDS experience (Apollo, Sabre, or both preferred) is needed for a national GDS leisure support role. We are looking for someone with proven ticketing skills to support leisure agents in troubleshooting GDS issues, proving training with...
-
Senior PM, Payroll
4 weeks ago
, , Canada Remote Full timeA global remote work solutions provider is looking for a Senior Product Manager to revolutionize payroll processes. The successful candidate will work closely with cross-functional teams to build a scalable payroll platform for 80+ markets. Responsibilities include leading product initiatives, utilizing AI for efficiency, and ensuring effective stakeholder...
-
Training Solutions Specialist
3 weeks ago
Canada BSI Full timeWe exist to create positive change for people and the planet. Join us and make a difference too!Job Title: Training Solutions SpecialistLocation: Remote – Ontario CanadaAbout the RoleBSI is seeking a driven and client-focused Training Solutions Specialist to expand our training portfolio and drive revenue growth within existing client accounts while...
-
Training Solutions Specialist
3 weeks ago
Canada BSI Full timeWe exist to create positive change for people and the planet. Join us and make a difference too!Job Title: Training Solutions SpecialistLocation: Remote – Ontario CanadaAbout the RoleBSI is seeking a driven and client-focused Training Solutions Specialist to expand our training portfolio and drive revenue growth within existing client accounts while...
-
Remote English Specialist for AI Training
2 weeks ago
, , Canada micro1 Full timeA remote technology company seeks an English Specialist - AI Trainer to enhance AI language models. Responsibilities include analyzing language data, conducting evaluations on grammar and style, and creating documentation. Ideal candidates are detail-oriented with a strong understanding of linguistics and experience in annotation. This contract role offers a...
-
Technical Training Specialist
2 days ago
Canada, NB, St. Fredericton Sandvik Full timeSandvik Mining and Rock Solutions is seeking aTechnical Training Specialist At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.Currently, we have an opening for a...
-
Group Air Specialist
6 days ago
Canada Direct Travel Full time**Group Air Specialist - **Remote** **Bilingual French/English** **Embark on the next step in your career journey with Direct Travel**!** The experienced Group Air Specialist coordinates air travel arrangements for large incentive programs and business meetings. Applicant must be proficient in Sabre (preferred).This may be a fully remote (based on...
-
Remote Content Editor for AI Training Data
2 weeks ago
, , Canada Mercor Full timeA leading tech firm is seeking a Remote Content Editing Specialist to collaborate with AI research teams and enhance the quality of training data. This part-time role requires strong written communication skills and at least 4 years of professional experience in the field. Responsibilities include creating deliverables and providing structured feedback to...
-
Senior Backend Engineer
3 weeks ago
, , Canada Remote Full timeRemote is solving modern organisations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world....
-
Engineering Team Leader
1 week ago
, , Canada Remote Full timeRemote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world....
Training & Gds Support Specialist - Remote
2 weeks ago
**Training & GDS Support Specialist**:
**Position Overview**This is a fully remote position- Must be willing to travel up to 30%**Responsibilities**
- Provide training for CentralCommand (back office) implementations
- Develop and maintain training manuals and job aids for end users and support personnel
- Assess effectiveness of training programs and determine if additional training is required
- Audit Mid-Office Error Reports and Debit Memo Reports to determine additional training opportunities
- Mentor peers through cross training efforts and technical GDS expertise
- Provide Customer Service, GDS and Training Support
- Participate in scheduled meetings and special projects as assigned
- Effectively communicate status, issues, and concerns with team members
- Ensure work activities are completed in a timely manner; meet deadlines
- Facilitate and implement GDS and Training projects
- Complete projects from start to finish using standard processes and procedures that are in place
- Provide recommendations for standardization and cost savings
- Distinguish between critical and non-critical issues
- Forward thinking; anticipate tasks outside of the normally identified steps
- Understand third party system components (hardware and software)
- Manage vendor relationships and faciliate Vendor User Group monthly and quarterly calls
- Handle escalations to vendor representatives
- Prepare and distribute GDS communications
- Manage GDS Version update testing and distribution
- Provide weekly department updates to leadership
- Manage GDS orders, setup, configuration and maintenance (backup)
- Provide technical expertise around GDS setups for GDS vendors
- Ensure policy and procedures are enforced around access to GDS, GDS orders, and PCC setups
- Maintain GDS advisories and distribute to Ops Leadership when required
**Basic Qualifications**
- Excellent presentation skills, verbal and written communication, training, training management and evaluation
- GDS format expertise on a minimum of one GDS system (multiple preferred)
- Ability to learn and train formats and processes on multiple GDS systems
- Ability to thoroughly understand the reservation process and impact to automation and back office systems
- Demonstrate attention to detail and ability to handle multiple projects and tasks
- Strong organizational and problem-solving skills
- Ability to analyze, troubleshoot and diagnose problems, and provide actionable steps for resolution
- Must take ownership of all assigned tasks and project related assignments
- Knowledge of 3rd party travel products i.e. Online Booking Tools, BookingBuilder, Conferma, etc.
- Direct Travel is an EOE/AA/Veteran/People with Disabilities employer._
**About Direct Travel**
Our growing company relies on excellence to deliver on our commitments to our customers. This starts with our employees. Our inclusive culture encourages entrepreneurial spirit empowering employees to build strong, long-lasting relationships with our clients and deliver innovative solutions. Direct Travel is one of the most respected Travel Management Companies in the industry providing our customers with smart consultation, tailored solutions and a true partnership. Our specific focus on the mid-market means our travel experts deliver personalized service to every client.
