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Operations Support Specialist

3 weeks ago

Canada Direct Travel Full time

**Operations Support Specialist
- Remote**

**Position Overview**

Strong ticketing sales agent with at least 5 years GDS experience (Apollo, Sabre, or both preferred) is needed for a national GDS leisure support role. We are looking for someone with proven ticketing skills to support leisure agents in troubleshooting GDS issues, proving training with scripts, etc, and possibly issuing air tickets for the ITAs that need assistance.

This position can be fully remote

**Responsibilities**
- Respond to written requests in timely fashion
- Monitor GDS queues for schedule changes
- Create Sabre & Apollo logins
- Troubleshoot GDS questions and issues from agents
- Provide training on scripts and GDS related processes/functionality
- Liaise between advisor and internal support teams (Accounting, Marketing, Technical Support and Payroll/HR) in conjunction with troubleshooting of issues
- Assist internal support teams in sorting advisor invoicing/operational issues
- Issue domestic and international tickets for leisure agents/ICs
- Issue exchanges and partial refunds when needed
- Leisure group ticketing
- Look for lowest fares and research airline contracts for negotiated commissions
- Coordinate seat assignments

**Basic Qualifications**
- 5+ years travel agency experience
- Ability to thrive in a fast paced environment
- Proficiency in Microsoft Office Software
- GDS Experience with Apollo and/or Sabre (both preferred)
- Demonstrated professional customer service skills
- Pragmatic and self-disciplined
- Capability of maintaining a favorable company image when interfacing with outside sources
- Proven pursuit of learning and self-development
- Ability to manage responsibilities in a manner to result in lower costs and better efficiencies for the company
- Ability to demonstrate personal and organizational integrity
- Capability of working in a team environment supporting management and staff, following policies, providing feedback, assisting in special projects, and taking on additional responsibility
- Effective oral and written communications skills
- Organizational skills that result in high productivity
- Direct Travel is an EOE/AA/Veteran/People with Disabilities employer.

**About Direct Travel**

Our growing company relies on excellence to deliver on our commitments to our customers. This starts with our employees. Our inclusive culture encourages entrepreneurial spirit empowering employees to build strong, long-lasting relationships with our clients and deliver innovative solutions. Direct Travel is one of the most respected Travel Management Companies in the industry providing our customers with smart consultation, tailored solutions and a true partnership. Our specific focus on the mid-market means our travel experts deliver personalized service to every client.