Medical Receptionist

**Posting No. 24-01-314**

**Medical Receptionist, Full-Time**

Thresholds Homes and Supports Inc. is a community-based agency that promotes recovery and improved quality of life for people who are experiencing mental health and substance use issues by providing affordable housing and individualized, flexible support services through our wide-ranging programs offered throughout Waterloo Region and Wellington County. Our values include **PERSON-FOCUSED, HOPE, RECOVERY, SELF-DETERMINATION, QUALITY OF LIFE, INTEGRITY and COLLABORATION. ** We also take time to recognize each other and have fun

**SUMMARY OF POSITION**

The Medical Receptionist will provide professional and timely support to the interdisciplinary Assertive Community Treatment Team (ACTT) and the Flexible Assertive Community Treatment Team (FACTT). These teams are client centered, recovery oriented specialized mental health service delivery models which provide supports to individuals living in the community and who are experiencing serious and persistent mental illness and significant functional impairments. Medical Receptionist will support the two Psychiatrists for assessment & follow-up appointments, Community Treatment Order processes and Consent and Capacity Board hearings. This role is active in scheduling appointments and ensuring completeness of client files.

**Rate: $21.69 - $26.03 per hour (Grade 1)**

**Benefits**:

- **Float Holiday**:

- **Health and Dental Benefits**:

- **RRSP 5% matched after 1 year**:

- **Above ESA standard vacation entitlement**:

- **12 Sick days per year**:

- **Employee Assistance Program**

**HOURS OF WORK**

**This position is full-time, working thirty-five (35) hours per week. This position works Monday to Friday, 8:30am to 4:30pm, with one (1) hour unpaid lunch each day.**

**ESSENTIAL QUALIFICATIONS**
- Post-secondary diploma Medical Administration, Office/Business Administration, or related field; or comparable experience.
- At least one (1) year experience in an administrative position or a medical office setting.
- Experience in maintaining electronic files, transcribing clinical notes and meeting minutes, and managing appointments and correspondence.
- Demonstrated experience in working with people living with mental health issues is an asset.
- Excellent computer literacy (MS Word, PowerPoint, Excel, Outlook, Access, Medical Records System, and Client Database) and be able to type a minimum of 45 wpm;
- Proven skills in your verbal and written communication, high standards of ethics, judgment and confidentiality to handling sensitive, confidential information;
- Strong self-starter, able to effectively prioritize key tasks and deliverables with limited day-to-day direction, are a solution orientated thinker;
- Ability to resolve conflicting demands in a timely and productive manner;
- Flexibility in assisting in all administrative functions of the agency as required and willing to respond to changing demands to address agency needs;
- Demonstrated ability to work within the organization’s mission and values.
- Applicants are required to complete and provide a current Police Vulnerable Sector Check.

If you are interested in this position, please send your cover letter and resume through Indeed.

**Equity Statement**

Thresholds Homes and Supports is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. Thresholds Homes and Supports, Head Office location, is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.

**Job Types**: Full-time, Permanent

**Salary**: $21.69-$26.03 per hour

Expected hours: 35 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- Medical Administration: 1 year (required)

Work Location: In person