Web & Mail Order Service Representative

4 days ago

Edmonton, Canada NAIT Full time

**Please Note: This competition is limited to current salaried NAIT staff.**

**Key Responsibilities**:
Process orders in a friendly and efficient manner, offering optimal service that continues the growth of online/mail order sales.
- Work with the warehouse team for the shipping and receiving of customer orders.
- Ensure online store details are accurate and applicable, and provide feedback for online store enhancements, changes, and efficiencies.
- Support established processes and policies and provide feedback for enhancing business objectives and customer satisfaction.
- Ensure knowledge of required learning materials for challenging apprenticeship exams is current.
- Assist the customer experience and warehouse teams to help ensure business success and customer satisfaction.

**Skills & Abilities**:

- Excellent skills in customer service and teamwork.
- Must have strong verbal and written communication skills that are both professional and friendly.
- Proficient working knowledge of Microsoft Office is necessary to be successful in the role.
- Strong knowledge of products and learning materials in order to confidently support customers.
- The ability to learn and follow established guidelines and procedures, including PCI regulations, NAIT policies, and copyright legislation.
- Flexibility with scheduling, including the ability to work increased hours during peak periods and to work some evening and weekend shifts.
- Must be able to lift up to 50 lbs.

**Qualifications**:

- Completion of grade 12.
- Related certificate.
- Experience in retail or customer service environment; preference will be given to those with experience fulfilling online customer orders.
- Customer service related training courses.
- Equivalence may be considered.

**Remuneration**: $41,486.38 - $51,603.24 annually, plus a comprehensive benefits package. (Classification - Customer Service Rep ll).
- This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement._

**Please submit a resume and cover letter to be considered for this opportunity.**

**About NAIT**

At NAIT, people matter.

We’re proud to have been named one of Alberta’s Top Employers for 13 consecutive years. Developing an engaging, supportive, and rewarding work culture is something we take seriously. We know that people are our biggest asset - they are what makes NAIT a great place to work.

**What we offer**

We’ve created a benefits package that focuses on health and wellness, professional and personal growth, recognition, and work-life balance.

NAIT is a flexible workplace and depending on the nature of your role, you may request flexible work arrangements with respect to where and when you work, including being on-campus full-time, working off-site, or a combination of the two.

Employees also have access to excellent vacation time, paid time off between Christmas and New Year's, a strong recognition program, learning opportunities, 2 annual all-staff professional development days and so much more.

**Additional requirements**

Applicants with education credentials earned outside of Canada who have not had them previously assessed should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service (IQAS)

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