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E-commerce Customer Service Representative

3 weeks ago

Edmonton, Canada Homes Alive Pets Full time

**Homes Alive Pets**

Homes Alive Pets is a forward-moving, dynamic, and fun place to work. Not only do you get to serve and enrich the lives of our customers and their pets, but we have a strong team environment. Homes Alive is a family owned business and offers regular hours and competitive pay, and benefits after a 3 month training period.

Our mission at Homes Alive is to make lives better. This includes improving yourself and developing as an individual, it includes the people we work with, it includes customers and their pets, and it includes our community. We are looking for applicants that will contribute to our mission, help us make lives better & participate in the growth of Homes Alive Pets

**Job Purpose**

**Structure & Schedule**

E-Commerce Customer Service Representative will work as a team with Web Operations team to serve e-commerce customer with exceptionally fast and accurate order processing.

E-Commerce Customer Service Representative is scheduled on a 5-on-2-off. Requires availability Sunday to Saturday with evening or morning shifts. (Evening shifts are 11:30am - 8:00pm. Morning shifts are 8:00am - 4:30pm).

**Responsibilities and Duties**

E-Commerce Customer Service Representative is responsible for these 3 areas of web shipping functions with objectives:
- To ensure every Customer request is met with the highest quality
- Returns & Exchanges_
- To ensure all orders are staged appropriately in an organized manner and to communicate effectively the next action for Web Team
- To provide quick and effective communication with Customers concerning their order and follow-up
- Exceptions_
- Any exceptions regarding Customer orders are followed through to completion. Requiring numerous administrative tasks that go along with meeting these exceptions.

**Qualifications and Skills**

**Requirements**:

- Aptitude & experience with Customer Service
- Excellent time management
- Exceptional critical thinking & problem solving
- Effective communication skills
- Highly organized
- Exceptional attention to detail
- Self-motivated
- Aptitude with computer software systems
- Ability to type 60 wpm
- Quick learner

**Preferred**:

- Experience in e-commerce
- Experience in Pet Industry