Service Appointment Coordinator

6 days ago

Edmonton, Canada Mercedes Benz Edmonton West Full time

**Mercedes-Benz Edmonton West** is committed to providing its customers with the finest products and highest level of customer service. We are looking to add to our winning team and legacy. It is our valued employees that provide the backbone for the outstanding reputation that has come to define us. If you want to grow with our organization and have an award-winning attitude, we would like to hear from you.

A Service Appointment Coordinator is the Service Departments first point of contact with customers and possess excellent communication and multitasking skills, and a positive attitude. They are highly motivated and responsible for effectively creating appointments for our service department.

Job Duties:

- Ensure all service department telephone calls are answered promptly, courteously and professionally directing to appropriate team members.
- Book and Confirm Service Appointments Coordinate Service Department appointment schedule.
- Perform outgoing calls to book special order parts or recall part installation
- Greet walk-in customers and assist them as required.
- Call customers for oil change and general maintenance reminders.
- Maintain an organized work space. Data entry as required.
- Maintain a professional appearance
- General filing as required.
- Must follow all company safety policies and procedures.
- Additional duties as required.
- 1-3 years relevant experience
- Basic knowledge of vehicles and associated parts
- Professional phone etiquette
- Good organizational skills
- Outgoing, friendly personality
- Problem solving skills
- Effective verbal and listening communication skills Strong computer skills
- Ability to multi-task and have effective time management skills
- CDK/ADP experience an asset
- Must be willing to submit a background check prior to employment

Why Work for Us:

- Positive culture and fun atmosphere
- Medical, Dental and Group Insurance Plan
- Team Pricing on Vehicles, Parts and Service
- Competitive Compensation
- Strong Advancement and Career Development Opportunities
- Culture of Coaching and Mentoring

Go to our website to see more about our company and the many reasons why you will want to work for us

We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest

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