Restaurant Manager- Hard Rock Cafe

Niagara Falls-based _**Canadian Niagara Hotels Group of Companies**_ is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and Specialty Retail businesses - with more to come We are home to world-class brands including Marriott, Sheraton, IHG, Morton’s, Milestones, Hard Rock Café, Rainforest Café, Hershey and Starbucks - to name a few_. _ Regardless of what business or role you start with, career development opportunities and rewards are endless for people delivering exceptional guest satisfaction and attaining business results.
- **Overview**_

In this high volume facility the Food and Beverage Manager is responsible to ensure enthusiastic, courteous and safe quality of service is provided to all customers, while striving to create a venue staffed by knowledgeable, helpful, and cheerful staff who are motivated on exceeding guest satisfaction and operating revenue targets.
- **Responsibilities**_

Create annual and semi-annual business plans, strategies, and controls including cost-benefit analysis of equipment, new initiatives, revenue maximization, management and supervisory skill assessment. Recruit, hire, train, schedule and evaluate the effectiveness and efficiency of all Food and Beverage staff focused toward continuous personal development and success. Ensure all operating equipment and control standards and systems are used. Generate applicable departmental reports. Manage various projects. Supervise the Food and Beverage areas to ensure that operations are effectively, safely and efficiently carried out, while continually looking for ways to improve Fallsview Indoor Waterpark operations in order to increase revenue and decrease cost. Participate in a Manager On Duty schedule that encompasses the rest of the business units and their supervision.
- **Qualifications**_
- Demonstrate commitment and passion to maximizing guest satisfaction in each stage of the guest experience
- Demonstrate competency in general accounting, basic mathematics and report-writing
- Excellent organizational and time management skills as well as the ability to work effectively under pressure
- Enforces all health and safety/sanitation standards. Including preventative maintenance as it pertains to kitchen areas
- Working knowledge of computerized Point of Sales system
- Knowledge of micros preferred
- Experience in creating related business plans, revenue growth strategies, internal controls as they relate to the Ontario attractions industry
- Ability to interview and carry out reference checks for potential new employees
- Able to complete team performance evaluations and reviews by providing feedback and conducting daily score cards/ ‘secret shopper’
- Ability to update when needed, existing control and procedure manuals including development of new manuals
- Smart Serve certified
- Safe food handler certification is preferred
- Minimum of 3 (three) years of experience in a manager/supervisory position in the food service
- Graduate of a university/college Hospitality and Food Preparation Program or Hotel and Restaurant Management Program preferred
- **Must be able to work all shifts including weekends and holidays**
- To learn more about Canadian Niagara Hotels Group of Businesses or view other current and future job opportunities please visit CNHCAREERS.CA_
- #P_

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care

Schedule:

- Holidays
- Weekends as needed

Work Location: In person